Why am I getting error messages and sometimes no Bookmarks when I convert some MS-Word files to PDF

Our company produces educational products for business. Essentially they are e-books in PDF format with Bookmarks allowing for ease movement to various areas of the book. The original product is generated in MS-Word and then converted to PDF. These e-books vary from 40pages to 300 pages in length. Businesses use them as reference and problem solving tools. We are using Adobe Acrobat 7.0 and for what we do it serves our purposes very well.
Recently, with some MS-Word files only, I have gotten error messages while converting the file to PDF. Sometimes, it will not complete the conversion. Sometimes, it will complete the conversion BUT-there are no Bookmarks in the PDF file.
The main error message I get is:
"Acrobat PDF maker has detected 'Highlight Changes in Printed Document' has been selected. To create a PDF file with tags, unselect this option from VIEW>MARKUP. Do you wish to continue and create PDF without tags."
If I don't unselect VIEW>MARKUP  in the MS-Word file I can't complete the conversion to PDF. If I do unselect VIEW>MARKUP I can complete the conversion to PDF but the PDF file has no Bookmarks. Bookmarks are absolutely essential to the user facility with our products.
Does anyone know my problem is and can offer a solution.
Thanks in advance
BizGuru

BizGuru,
Somethings to consider.
--| In Windows - the OS needs a goodly space for 'elbow room' - you don't want to have HDD free space drop below something like 15%.
   Say your HDD is 600GB, 60GB free space is leaving you 10%...
-| RAM - May not be enough; more is better <g>.
--| Virtual Memory - if in Windows, open up Task Manager. Look at all the "stuff" there. Most is not required by the OS.
    Most of the listing is "stuff" associated with a full cart of processes associated with things you may not need or use but they suck up resources.
--| Graphics - Processing images into PDF can be resource intensive. Having a dedicated graphics card with enough ram makes a difference.
Be well...

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