Why am I getting this error message when trying to buy an album?

"Your credit balance is out of date. Click Ok to refresh, and try your purchase again."
I don't understand, my credits are from 2 prepaid cards I got for Christmas. Anybody know what's going on here? I'm trying to preorder the new Jack Johnson cd and it won't let me.

I'm having the same issue.  Did you resolve it?

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