Why am I having so many issues, should have stayed...

Hi all, I had infinity installed last month with a promised 55/20 upload download, the first installation guy came fitted it and left and my speeds were awful, a week later another engineer came from BT and re did all the previous engineers work, after not getting any better speed increase he went away shaking his head, he said I was synced at 54mbps at the router but I'm only getting 12mbps d/l and 5.5mbps u/l on a good day, BT contacted me by phone and replaced my router to the home hub type B, and still no speed increase this was two weeks ago and the promised return call has not arrived, what is going on? i have totally new BT wiring in the house a new home hub expected speeds of 55/20 and I'm not near that at any time of the day or night, weather I'm the only one using the Internet or not, where do i go from here ?
As a side note with sky my samsung galaxy s2 would always keep hold of the wireless signal now it drops it all the time and I'm incurring more data charges, the same goes for the wife's iphone5, laptops etc are not affected,
At the moment i wish id stayed with sky...

imjolly wrote:
if your cabinet is only 100m away from your home then I would expect a down speed of nearer 75mb not 55mb - degradation is not that bad.  maybe that is not your cabinet - is that possible?
Have to agree, I am about 450/500metres away from the cabinet and stiil advised that I should get 58Mb. If you are only 100m away from the cabinet you should/would be getting more that what you state .
toekneem
http://www.no2nuisancecalls.net
(EASBF)

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