WHY AM I HAVING TROUBLE DOWNLOADING THE CREATIVE CLOUD APP?

Hi folks,
I purchased the creative cloud desktop app through a university web site.  The app is on my desktop but when I try to download it, it freezes about 1/16th of the way through. I've restarted my computer and tried it multiple times.  No error message---it just freezes. 
I have a 40year old Macbook Pro, 4 GB memory and 2.4 GHz processor.   I MAY be close to my storage limit but have received no messages to that effect.
Any advice?
Many thanks,
NG

NG please try the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to reinstall the Creative Cloud Desktop application.

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