Why am I hearing music as if earbuds are not plugged in?

I have a 5th gen. Nano. When you remove the earbuds you can hear the music playing on, I am assuming, on an external speaker. The problem is when we reinstall the earbuds, we can still hear the music playing on the external speaker. Is there something I can do to fix this?

Hello kittkattmeow,
First make sure the earbuds are plugged all the way in. Several users who experienced this same issue, found out the headphones weren't plugged in all the way as they should be.
If that is not the case, it may be necessary to reset the Nano. To do this, press and hold both the Select (Center) and Menu buttons together until the Apple logo appears. Then trying playing music again with the earbuds plugged in and see if that makes a difference.
B-rock

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