Why am i not able to connect to internet

old iphone 3 just activated with new SIM card won't connect to the internet.

If you go to Settings > General and there is no choice for Network it means that the APN is not settable for the carrier you are using. This is normal for some carriers and it means that the carrier controls the network from their end. If cellular data still doesn't work ask the carrier to clear and then reprovision your account. But the problem is almost certainly on their side.
You can also call Apple or visit an Apple store (does Spain have Apple stores?)  to verify that your phone is unlocked, but if it works on voice it probably is. It's also possible, but unlikely, that your phone is defective. An Apple store can diagnose this easily.

Similar Messages

  • I'm having trouble connecting to apps, itunes store, internet on my iPhone 5 running iOS 7.0.4.  I am currently connected to a perfectly running WiFI connection.  Why am I not able to connect anything?  I've tried ALL the fixes suggested.  HELP!!!!!!!!!

    I'm having trouble connecting to apps, itunes store, internet on my iPhone 5 running iOS 7.0.4.  I am currently connected to a perfectly running WiFI connection.  This just started happening today (2/19/14)!  Why am I not able to connect anything?  I've tried ALL the fixes suggested.  HELP!!!!!!!!!  BTW, I know my Wi-Fi connection is good because I'm using it on my desktop and other people in my office are also connected on their iPhones and desktops.  Again, HELP!!!!

    You may not really be connected to your WiFi network.
    Your router may not have given your iPhone a valid IP address. Go to Settings > Wifi > your network name and touch the "i" to the right to see the network details. If the IP address starts with 169 or is blank then your router didn't provide an IP address and you won't be able to access the Internet.
    Sometimes the fix can be as simple as restarting your router (remove power for 30 seconds and restart). Next, reset network settings on your iPhone (Settings > General > Reset > Reset network settings) and then attempt to connect. In other cases it might be necessary to update the router's firmware with the latest from the manufacturer's support web pages.
    If you need more help please give more details on your network, i.e., your router make, model and version, the wifi security being used (WEP, WPA, WPA2), etc.

  • Why i am not able to connect my apple mobile 4s to apple mobile 5 via bluetooth ?

    Dear sir
    Pls advise why i am not able to connect my apple mobile 4S to apple mobile 5 via bluetooth.
    Or pls advise how i can tranfer music & movies from one apple phone to other.
    Regards
    Pradeep

    Hello shreejith786
    The iPhone does not transfer music and videos via Bluetooth. To move content from one iPhone to another, you will need iTunes or iCloud handle that. If you have purchased content from the iTunes Store, you can download them directly. The articles below will assist with getting your media to your other iPhone.
    iOS: How to back up and restore your content
    http://support.apple.com/kb/HT1766
    Downloading past purchases from the iTunes Store, App Store, and iBooks Store
    http://support.apple.com/kb/HT2519
    Thanks for using Apple Support Communities.
    Regards,
    -Norm G.

  • TS1702 Why am I not able to connect to the app store. I'm on wifi.

    Why am I not able to connect to the app store. I'm on wifi.

    You may not really be connected to your WiFi network.
    Your router may not have given your iPhone a valid IP address. Go to Settings > Wifi > your network name and touch the "i" to the right to see the network details. If the IP address starts with 169 or is blank then your router didn't provide an IP address and you won't be able to access the Internet.
    Sometimes the fix can be as simple as restarting your router (remove power for 30 seconds and restart). Next, reset network settings on your iPhone (Settings > General > Reset > Reset network settings) and then attempt to connect. In other cases it might be necessary to update the router's firmware with the latest from the manufacturer's support web pages.
    If you need more help please give more details on your network, i.e., your router make, model and version, the wifi security being used (WEP, WPA, WPA2), etc.

  • HT204409 I have a MacBook Pro and not able to connect to Internet? PLEASE help!

    I have a MacBook Pro and not able to connect to Internet.  I have other HP comp and iPad and am able to connect.  I have contacted AppleCare....they said disconnect router and leave unplugged for an hour, which I did...still no connection.  Any suggestions?  Thanks!

    Call Apple Care back & tell them their suggestion did not work. 
    Solution may be found if you search in the "More Like This" section over in the right column.

  • My iPhone 3gs is not able to connect through internet. I have a Airtel wireless at home.Phone connects through wireless but not opens any page or itune or apllications

    My iPhone 3gs is not able to connect through internet. I have a Airtel wireless at home.Phone connects through wireless but not opens any page or itune or applications.

    Hi,
    can you provide a bit more detail, as can you use the 3G network to access the web, and what security is your wireless using?
    Regards
    Ryan

  • The wi-fi button on my iPad 2 is not functioning.  I have tried resetting the network, worked for 5 minutes. Am not able to connect to internet to reset to factory.  What else can I do?

    The wi-fi button on my iPad 2 is not functioning.  I have tried resetting the network, worked for 5 minutes. Am not able to connect to internet to reset to factory.  What else can I do?

    Try this  - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430
    Some things to try first:
    1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at
    http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    4. Go into your router security settings and change from WEP to WPA with AES.
    5.  Renew IP Address: (especially if you are drooping internet connection)
        •    Launch Settings app
        •    Tap on Wi-Fi
        •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
        •    In the window that opens, tap on the Renew Lease button
    6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
    http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
    ~~~~~~~~~~~~~~~~~~~~~~~~~
    Fix WiFi Issue for iOS 7
    http://ipadnerds.com/fix-wifi-issue-ios-7/
    iOS 6 Wifi Problems/Fixes
    Wi-Fi Fix for iOS 6
    https://discussions.apple.com/thread/4823738?tstart=240
    How To: Workaround iPad Wi-Fi Issues
    http://www.theipadfan.com/workaround-ipad-wifi-issues/
    Another Fix For iOS 6 WiFi Problems
    http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
    Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
    Fix For iOS 6 WiFi Problems?
    http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
    Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
    http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
    How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
    http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
    iOS 6 iPad 3 wi-fi "connection fix" for netgear router
    http://www.youtube.com/watch?v=XsWS4ha-dn0
    Apple's iOS 6 Wi-Fi problems
    http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
    ~~~~~~~~~~~~~~~~~~~~~~~
    iPad: Issues connecting to Wi-Fi networks
    http://support.apple.com/kb/ts3304
    How to Boost Your Wi-Fi Signal
    http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.hmL
    Troubleshooting a Weak Wi-Fi Signal
    http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Signal.htm
    How to Fix a Poor Wi-Fi Signal on Your iPad
    http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
    iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
    How to Fix: My iPad Won't Connect to WiFi
    http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
    iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Connect iPad to Wi-Fi (with troubleshooting info)
    http://thehowto.wikidot.com/wifi-connect-ipad
    10 Ways to Boost Your Wireless Signal
    http://www.pcmag.com/article2/0,2817,2372811,00.asp
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
    How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
    Unable to Connect After iOS Update - saw this solution on another post.
    https://discussions.apple.com/thread/4010130
    Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
    Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
    You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
    Wi-Fi or Bluetooth settings grayed out or dim
    http://support.apple.com/kb/TS1559
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

  • Thinkpad- T61 - Not able to connect to Internet either by cable or Wireless

    Hi Friends
    I'm having a T61 Thinkpad and yesterday i had tried system restore, but it has not done any changes,
    But then, I'm not able to connect to Internet either by cable or by Wireless.
    When i pressed Thinkvantage, i could see the Hardware wireless is on "OFF" status and I'm not able to turn it ON
    Can anyboby help me on fixing this issue and enable connect to INTERNET
    Thanks in advance
    Regards
    Sasi

    Hi,
    can you provide a bit more detail, as can you use the 3G network to access the web, and what security is your wireless using?
    Regards
    Ryan

  • Not able to connect to internet usig LAN

    hiii
    i have domain network which is connected through LAN for all the user machines now suddenly what happened we don't know all the machines are not able to connect to internet and domain also.
    help me to get out of this problem
    thanks in advance
    with regard's
    haasan 
    thanks & regrds sri ram

    Hi
    I think we need bit more information regarding this issue.
    You've said machines are not able to connect to Internet and Domain. Two different things are you not able to log on to the domain with your domain user accounts.
    Are the Domain Controllers are up and running or have you checked if your switchs are working properly.
    Please update with the above then we can help further.
    Thanks
    Umar

  • Not able to connect to Internet (Safari pre-set websites, YouTube, i-Tunes)

    I am not able to connect to the internet, even though it appears I'm getting wireless on the iTouch. Have read numerous threads, nothing I have done has worked (tying to match my iTouch wireless settings to my Windows laptop settings, restarting router multiple times, choosing other under networks and trying to reset up my router config, trying to connect to IP using http://192.168.1.1 and/or http://192.168.1.1).
    So get message "Cannot Connect to iTunes store", "Cannot connect to YouTube", and "Safari can't open the page because it can't find the server".
    On my wirless settings (note my router is a Netgear DG834GB and works fine on both Windows based laptops in our home):
    - My home network is checked;
    - Under DCHP, BootIP, and Static all fields BUT router, search domains, client ID are checked.
    - HTTP proxy is currently set to Auto with URL blank.
    Apologies, been trying to read through threads to find the answer that will get me going, but either haven't found it yet or things like installing firmware (where do I install it, on my laptop or itouch, etc?) I don't understand what exactly needs to be done to do that.

    disable wireless security on your router and see if you can connect

  • HP Officejet Pro 8600 not able to connect to internet ip setting disabled

    My printer has been connected and working in wireless mode for 2 months. now not able to connect and printer is locked and shows "IP no link".

    Power off both printer band router.  Power on router wait 3 mins.  Power on printer and verify it connects to your router and you have a valid IP.  Reboot computer and now try.
    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

  • Not able to connect to internet in boot camp

    First time using a mac computer so I decided to install vista on my macbook pro. But when I enter Vista I am not able to connect to the internet, I have looked through the leopard and vista discs trying to find the right files so I can use the internet. So any suggestions on how I can connect to the internet using vista?

    After Vista installed, did you insert the Mac drivers CD (if you're running the beta Boot Camp) or the Installation DVD (if you're running Leopard)? Without the Apple-supplied drivers you probably won't have a lot of things working right.
    Doug

  • Please Help - WRT54GS "not able to connect to internet"

    I just purchased a WRT54GS Wireless Router, and I follow the instructions by putting the CD in first, and I follow the instruction on the CD, but every time I try and set it up a message comes up and says "The router is not able to connect to the internet." blah blah.  And I've tried resetting the router, turning the DSL modem off and back on, restarting the computer, unplugging and plugging back in over and over, and I still can't get it to work.  Any advice would help.  Thanks.

    1.Make sure you have good internet with your pc direct to the dsl modem
    2. If so, connect the router to the DSL modem and tthen the pc to the router.
    3.then open a web page and enter 192.168.1.1 no user name but the default password is "admin"
    4.You may have to turn on PPoe on the basic set up page and it will also need your sign on and password. put those in.. leave the rest defaults. Save the settings and then try on home icon on your web browser to see if you can get to the internet.
    Message Edited by jet75080 on 01-14-200707:25 PM
    Steak is my favorite animal.

  • Mystery as to why we're not able to connect from...

    Scenario:
    Windows 7 laptop in a Windows Domain environment is attempting a straight RDP session to a non-Domain Windows server 2008 R2. Laptop (System A) gets rejected every time using correct local Administrator account and verified correct password on non-Domain
    Windows 2008 R2 server (System B)
    Any ideas or scenarios that may cause this kind of behavior (other than bad password which has been totally eliminated as a variable)???
    Facts:
    I can remotely log in to (System B) using LogMeIn and the Administrator account and password referenced above. I can also log in to (System B) from another non-Domain (System C) server using same credentials as above, without any problems. (System B) has
    NO GPO's applied (verified by GPRESULTS) but I cannot speak to (System A). Owner of (System A won't help out anymore so I need some possible ideas or things that
    may cause this kind of behavior)
    User who has problem claims to also be able to log in to (System B) from a non-Domain Linux and Mac OSX box.
    Error message seen in Windows Event Log:
    An account failed to log on.
    Subject:
    Security ID:
    NULL SID
    Account Name:
    Account Domain:
    Logon ID:
    0x0
    Logon Type: 3
    Account For Which Logon Failed:
    Security ID:
    NULL SID
    Account Name:
    administrator
    Account Domain:
    SKYDIVE
    Failure Information:
    Failure Reason:
    Unknown user name or bad password.
    Status:
    0xc000006d
    Sub Status:
    0xc000006a
    Process Information:
    Caller Process ID:
    0x0
    Caller Process Name:
    Network Information:
    Workstation Name:
    MA-LT-TP
    Source Network Address:
    Source Port:
    Detailed Authentication Information:
    Logon Process:
    NtLmSsp 
    Authentication Package:
    NTLM
    Transited Services:
    Package Name (NTLM only):
    Key Length:
    0

    Hi,
    As a workaround please add the following line to the .rdp file (using Notepad) that the user double-clicks to connect to the server:
    enablecredsspsupport:i:0
    If they do not have a .rdp file for this server they can create one easily by entering the name, configuring settings, etc., in the Remote Desktop Client and then clicking the Save As button.
    After making the above change please have them verify that they are able to connect.  If the change was performed correctly they should get the server logon screen instead of the frontside authentication prompt.
    Thanks.
    -TP

  • I'm not able to connect to internet through my wifi router, which is Sitecom 150N working fine with pc

    I'm not able with ipod touch to connect to internet through my wifi router, which is Sitecom 150N working fine with pc

    Your router may not have given your iPod a valid IP address when the iPod requested it. To check on this go to Settings > Wifi > your network name and touch the ">" to the right to see the network details. If the IP address shown starts with 169 or is blank then your router didn't provide an IP address and you won't be able to access the Internet.
    Sometimes the fix for this can be as simple as restarting your router (remove power for 30 seconds and restart). Next, reset network settings on your iPod (Settings > General > Reset > Reset network settings) and then attempt to connect. In other cases it might be necessary to update the router's firmware with the latest from the manufacturer's support web pages.
    If you need more help please give more details on your network, i.e., your router model and version (the 150n designation is not a unique model), the wifi security being used (WEP, WPA, WPA2), is MAC address filtering being used, etc.

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