Why am I not able to connect to my FTP host in Muse?
Disclaimer: I am not an expert in web design or Muse but I am learning.
I have a third party host that I have set up and it has worked great through the "upload to ftp host" but now for a reason I cannot figure out, it will not connect.
I have logged into my host account and made sure I was putting in the right information. Sometimes it gets me through to the next step but most of the time it tells me that "Could not sign you in [operation timed you out after 0 milliseconds with 0 out of 0 bytes received]. Check your user name and password.
My user and password has not changed. As a matter of fact it actually gets me through to the next step but then it directs me to another screen saying I need to check my network connection. I know the network connection is good.
I am just not sure what the problem is and could use some help. Any suggestions?
Ryan,
Sorry to hear you are running into issues uploading to your FTP host with Muse. Some questions:
- Which OS (including version) are you using?
- Which provider are you hosting with?
- Are you trying this from home or a workplace? Are you aware of any firewall or router settings that may be interfering with Muse's connection to your FTP host?
- Are you using one the secure methods (SFTP, or FTP over SSL)? Does plain FTP work?
- Did you try the Passive Mode (PASV) option in the FTP dialog to see if that helps?
Thanks,
Abhishek
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