Why am I not eligible for the discounted plan?

Hello Adobe world,
I have a full and real copy of the Educational version of Adobe Creative Suite CS5 on my laptop. When I went to upgrade to the Creative Cloud, I put in my adobe number and it said I was not eligible. I think it is because it is an educational version, but I'm not sure. There should be some benefit to being an existing adobe customer, even if it is a reduced price educational version! I think I've now accidentally signed up for the full year version (when I thought it would be a monthly plan) as I needed to use it at work when my trial had run out. I wanted to try out the software a bit longer, but not for a year! Now a bit worried I'm tied in paying £46.88 a month, and there's nothing clearly written anywhere that I can see. Does anyone know? Am I tied in? I saw that I would get 30 days to pull out but I think now I've had a 30 day trial maybe that isnt viable.
Very confused.
Lizzie

Lizzie,
An educational version cannot form the basis for an upgrade discount.
However, you should be able to get the new version at education discount.
You may try Customer Care (tick I Still Need Help and hope for an agent available for a chat),
http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up
If that leads nowhere, please report back.

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