Why am I not receiving my receipts after purchase?

i purchased vpnoneclick, and did not receive a receipt til' now, it's bee about a month. vpnoneclick is refusing to activate my vpn until they recieve my receipt.

Settings > General > Reset > Reset Network Settings.
Beyond that, basic troubleshooting of the device is reset, restart, restore (first from backup then as new).  Has any of this been tried?

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