Why am I prompted for my serial number even if i dowloaded the apps using creative cloud?

Why am I prompted for my serial number even if i dowloaded the apps using creative cloud?

These are user to user forums.  Most of us are paying customers.  If you have a problem deactivating your software, you need to contact Adobe Support directly.  They can most likely resolve the deactivation for you, and might be able to assist further in resolving your problem.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

Similar Messages

  • Why am I prompted for a serial number when trying to open an acrobat PDF?

    I am being prompted for a serial number when I try to open a pdf. I just downloaded creative cloud, started with After Effects. I haven't downloaded any other apps. I made a pdf from an InDesign doc. This wasn't happening yesterday. After making the PDF, I am being prompted for a serial number. What serial number and why to open a pdf?

    >just downloaded creative cloud, started with After Effects. I haven't downloaded any other apps
    What program are you using to try and open the PDF?
    Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link

  • Why is it asking for a serial number that isn't on the box?

    So I am trying to reinstall my iwork from the install DVD and it keeps asking for a serial number that doesn't seem to exist on the box. HELP!

    Yes AppZapper is good but there are things it doesn't find, like the file Peter told you about. There are very recent posts about this issue.
    http://discussions.apple.com/thread.jspa?threadID=2194749&tstart=0

  • After installing, why is lightroom asking for a serial number, when I am a CC subscriber

    after installing, why is lightroom asking for a serial number, when I am a CC subscriber - I am logged in to my CC account

    I have the same issue. I downloaded for my 30 day trial. My time was up, I started my CC subscription and I'm still prompted for a serial number.

  • Prompted for a serial number when opening CC CS6 products

    Hi all,
    I'm trying to do final user testing for my team who are all signed up to CC for teams membersip. We're unfortuately bound by the limitations of Windows XP (yes really!) and so Adobe advised our IT team to d/l an older version of the cloud (so to speak) which is compatible. The CS6 master collection was downloaded and installed fine following this, but when I try to launch the products using my Adobe ID on our test machine, it prompts for a serial number instead of linking it with my membership.
    I have tried all the troubleshooting options, like language preference and adding an address etc. Nothing has changed the current status.
    Please can someone advise how to fix the problem?
    Many thanks,
    Louise

    >just downloaded creative cloud, started with After Effects. I haven't downloaded any other apps
    What program are you using to try and open the PDF?
    Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link

  • Why am I asked for a serial number to open Lightroom after I downloaded 5.7?

    Why am I asked for a serial number to register Lightroom 5.7 when I purchased it as Creative Cloud?

    There is a non-CC LR and a CC-LR so maybe you installed the non-CC version which will ask for a serial number.
    The non-CC version is available on the Adobe Updates page:  http://www.adobe.com/downloads/updates
    The CC version is available as an Install button in the CC Desktop app.
    Uninstall the LR 5.7 you have, then log out of the CC Desktop app, reboot, then open the CC Desktop app, and click the Install next to Lightroom.

  • Why is logic asking for a Serial number

    Why is logic asking for a Serial number.

    It means you've had another "Version" on your drive before.
    The App store version does not require a serial number unless it sees certain files that indicates a previous installation of Logic.

  • Why is compressor asking for a serial number

    I had to uninstall/reinstall FCP 4.5 but after I reinstalled and when I want to export using compressor it asks me for a serial number. I only have the three books with serial's for FCP DVD 3 and Motion and Batch. I have reinstalled before but never had to put a serial in for compressor.

    It means you've had another "Version" on your drive before.
    The App store version does not require a serial number unless it sees certain files that indicates a previous installation of Logic.

  • I am attempting to use my new adobe photoshop elements 12. I asked for a serial number per instructions, typed in the serial number and am being told it's not valid- please help.

    I am attempting to use my new adobe photoshop elements 12. I asked for a serial number per instructions, typed in the serial number and am being told it's not valid- please help

    First make sure you are using the correct code for the serial number.  To locate the serial number:
    http://helpx.adobe.com/x-productkb/global/find-serial-number.html
    http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html
    https://redeem.licenses.adobe.com/getserial
    If you still have a problem you can contact Adobe Support using chat and they might be able to assist you.
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • I have purchased the creative cloud complete for my company yet i can still only download trial versions as it asks me for a serial number when i only have the email invite.  please advise

    i have purchased the creative cloud complete for my company yet i can still only download trial versions as it asks me for a serial number when i only have the email invite.  please advise

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • Aperture was originally installed from the app store, now its asking for a serial number. how do i download the serial number or reinstall from the app store?

    Aperture was originally installed from the app store, now its asking for a serial number. how do i download the serial number or reinstall from the app store?

    The App Store version of Aperture will never ask for a serial number so something got confused on your system. Did you ever have a non App Store version of Aperture installed? Did you download the trial version for some reason?
    You can try moving Aperture from the Application folder to the desktop and then going to the App Store. Log in with the same Apple ID you used to purchase Aperture and you should be able to download it again.
    regards

  • I need to retrieve my serial number so I can sign into my Adobe Creative Cloud programs.

    I have my Adobe ID and password, however, I need to retrieve my serial number so I can sign into my Adobe Creative Cloud programs. It has been 10 months since I used Illustrator and I need to update my resume on that program. I would appreciate your help.

    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link

  • Had to have my computer wiped clean due to virus infection. In trying to install acrobat 9, i get a message invalid serial number, even though it is the serial number in my account. What to do?

    Had to have my computer wiped clean due to virus infection. In trying to re-install acrobat 9, i get a message "invalid serial number", even though it is the serial number in my account. What to do?

    there is a lot of info at that link.  by checking that link you'll see that serial number only works for the exact product for which it was purchased.
    ie, if you purchase acrobat 9 std, you need to use acrobat 9 std installation files, not acrobat 9 pro.
    Downloadable installation files available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  5.7.1| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5.5, 5 | 1
    Contribute:  CS5 | CS4, CS3 | 3,2
    FrameMaker:  12, 11, 10, 9, 8, 7.2
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • Creative cloud installed and run but doesn't display apps or anything for that matters , only a black bar at the top with creative cloud written and a drop down menu of (help pin on notification area and quit ), creative cloud installed and run but doesn'

    creative cloud installed and run but doesn't display apps or anything for that matters , only a black bar at the top with creative cloud written and a drop down menu of (help pin on notification area and quit ), creative cloud installed and run but doesn't display apps or anything for that matters , only a black bar at the top with creative cloud written and a drop down menu of (help pin on notification area and quit )
    don't know if it's relevant or not , I run Windows 8 64-bit

    111994 please try utilizing the steps listed in App doesn’t open | Progress wheel spins continually to resolve the current error.

  • Why does ps ask for a serial number when I've joined creative cloud

    I just joined creative cloud and downloaded PS.  Why is it asking me for a serial number or use it as a trial?   Shouldnt it recognize I've paid?
    Imac 27"  Mavericks OS
    Rob

    Adobe has a specific help topic on exactly this issue.
    http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
    -Noel

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