Why am I told that I only have a free trial version when I have a subscription to the Creative Cloud

I have a subscription to Creative Cloud (student and teacher version), but whenever I open one of the Adobe programs (installed using the Adobe Application Manager after signing in with my Adobe ID), I am told that I only have a trial version of the app. I am given the options to register the software or continue with trial. When I try to register, it tells me that I will sign in with my Adobe ID. After signing in, it asks me to input a serial number, but I never got a serial number so I can't do anything. Can anyone explain what's going on?

CS6 applications in Creative Cloud unexpectedly revert to trial mode
Mylenium

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