Why am I told that I only have a free trial version when I have a subscription to the Creative Cloud

I have a subscription to Creative Cloud (student and teacher version), but whenever I open one of the Adobe programs (installed using the Adobe Application Manager after signing in with my Adobe ID), I am told that I only have a trial version of the app. I am given the options to register the software or continue with trial. When I try to register, it tells me that I will sign in with my Adobe ID. After signing in, it asks me to input a serial number, but I never got a serial number so I can't do anything. Can anyone explain what's going on?

CS6 applications in Creative Cloud unexpectedly revert to trial mode
Mylenium

Similar Messages

  • Hello, I have a Mac OS X, and can't seem to install the creative cloud, I get this pop-up message when I try Er is geen programma ingesteld om de URL 'aam://?passPhrase=QDdPo8BTHv975B1B1f0x3anMggUxp4allBf lsm629RgGXV22ocIlQfI9TMW5vkteaQquFNIFB1uDwU18Z268e

    Hello, I have a Mac OS X, and can't seem to install the creative cloud, I get this pop-up message when I try
    Er is geen programma ingesteld om de URL 'aam://?passPhrase=QDdPo8BTHv975B1B1f0x3anMggUxp4allBf lsm629RgGXV22ocIlQfI9TMW5vkteaQquFNIFB1uDwU18Z268e69Er6M8XCttQjvdYYdLJ9biyCRQF931 MyMPR0rGvrenZ0e2iougs4l9mlOAHDsfQEDOaqfVInflnZ9 FZSMc=' te openen. 
    So basically it said that I don't have a program to open it? I already had a trial version on my mac, but deleted it..

    YasmineH your web browser is blocking the installation of the AAM Detect plug-in.  I would recommend using a different web browser or installing through the Creative Cloud Desktop application.  You can find additional details on how to install the Adobe Creative applications included with your membership at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

  • Hello I have Adobe master pack. When I try and sign on to creative cloud it signs me out. I have tried the 4 suggestions adobe has and when I try to go to their 24/7 chat the chat is closed.

    Hello I have Adobe master pack. When I try and sign on to creative cloud it signs me out. I have tried the 4 suggestions adobe has and when I try to go to their 24/7 chat the chat is closed. How do I correct this?

    Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
    Beyond that noboidy can tell you much without proper system info.
    Mylenium

  • How do enter my product code into a trial version when I have a student copy of Adobe Photoshop CS6

    How do enter my product code into a trial version when I have a student copy of Adobe Photoshop CS6

    Redemption Code Help
    Installing and Activating a Try & Buy product
    Mylenium

  • I have just migrated from my 2009 IMac to a new 5K, the creative cloud app somehow is corrupted & not working

    I have just migrated from my 2009 IMac to a new 5K, the creative cloud app somehow is corrupted, I have un-installed the old app.  Downloaded the creative cloud app again & re-installed but I just get a blank window & no apps showing or even a login screen

    Mac Migration and Time Machine DO NOT WORK with Cloud program activations due to hidden files
    Sign out of your account... Uninstall... run the Cleaner...
    -Restart your computer... Sign in to your account... Reinstall
    -using the cleaner after uninstalling and before reinstalling is needed
    -http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
    -http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

  • Says that i have trial version, when i have permanent adobe creative suite

    discrepency

    its been activated and registered since early or at least summer 2014. been using it. have cloud update. wonder if i accidentally updated to the trial version . I have version that can be disc back up, but they do not sell it like that any more, its all cloud based. It just recently started saying trial. I have to continue on trial or register my serial key, but says my serial key is invalid. I have adobe creative suite 6, not monthly pay version but the life time cloud supported, payed for by my school. I go on the adobe website under my adobe account and my adobe suite 6 registered with the serial key shows registered to me. the cloud update is the only thing that i can think that would of changed it. may be it will default back to original adobe cs6 when the trial is over.  I don't see any other way it would go from being activated as regular adobe trial. I have used it many times between 2014 and now. it didn't show as trial until now 5/3/15. in the cloud it gives an option to click on the cloud trials. maybe I did this on accident or there a gliche when update my permanent programs. I am going to call for adobe tech support tomorrow 5/4/15. this ridiculous that this occurs this easy. maybe its new gliche in there system, because all adobe CS6 programs are cloud supported. Adobe tech support told me this. I would prefer not have to re-install because it was long painful ordeal the first time. It is not cloud subscription. I wonder if I was suppose to the cloud updater at all for non subscription cloud supported programs. ARRRRRRGGGGG!!!

  • Why is adobe charging me twice a month for a single subscription to the creative cloud?

    In my account transaction history page there are two charges on the same date with unique transaction numbers. Anyone else here being double charged?

    Some customers were accidentally double-charged on December 30; however, all of these customers have already been issued a credit.
    If this is not the case for you, be sure to reach out to our Support team directly via chat or phone: http://helpx.adobe.com/contact.html

  • I bought a new laptop and i want to install lightroom 5, which i have purchased and have on my desktop.  I do not want to join the creative cloud!!!!!

    How do I install it, since my upgrades were done online?

    Download the LR 5.7.1 installer from
    Mac: Adobe - Lightroom : For Macintosh
    Win: Adobe - Lightroom : For Windows
    Install then enter your serial number.

  • I want to purchase Cs6 without the creative cloud, is that possible?

    Hi there,
    I want to purchase the ADOBE creative suite 6, but don't want to have the subscription via the creative cloud. Is that possible now? I saw that it's possible on the website. But I'm based in NZ and want to do this via a reseller.
    Let me know.
    thanks,
    heratk02

    Creative Suite 6
    Mylenium

  • I have downloaded the creative cloud desktop app, but the app tab says 'download error', download creative cloud. HOW CAN I FIX THIS

    I am using a mac
    I want to sign up for a subscription to adobe cc. I have recently used fully used my 30 day trial, and when I decided to purchase it, my creative cloud desktop app wouldn't let me. It kept saying I had no internet connection (I tried a few different internet connections to be sure it wasn't my internet). I then uninstalled the creative cloud, as well as all the products. For a while I kept getting error 201, and 207 when I tried downloading the cc app again.
    I have now used a mac cleaner to fully remove adobe. When I tried to download it again, it downloaded fully. But when I click on the apps tab, it says 'Download Error'.
    Please help!!!! I need to complete a school assignment

    Brittney2_lee from your post it sounds like you are receiving a variety of download errors.  You can find details on how to diagnose and resolve download errors at Error downloading and installing Creative Cloud application.  You are welcome to update this discussion if you have any questions regarding the steps listed within the document.

  • With my student subscription am I allow to have the creative cloud on more than one device?

    I have a student subscription for the Creative Cloud.  Due to my having bought a Surface, I wanted to know if I can download the cloud to my Surface as well as have it on my computer at home.

    Cloud License allows 2 activations http://www.adobe.com/legal/licenses-terms.html
    -Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0
    -Windows or Mac does not matter... 2 on the same operating system, or 1 on each

  • Can I still use the CS5.5 Master Collection that I purchased before the Creative Cloud came into existence?

    I purchased the CS5.5 Master Collection in 2011. Then later when I was still in school, my school bought me a subscription to the Creative Cloud. I had some health problems and had to go on a health break from school.
    Now, I am getting closer to being healthy enough to go back to school, possibly in the winter term 2014. I would like to use the CS 5.5 Master Collection that I purchased to refresh my skills before I go back to school. Will I be allowed to use them under the new policies? I read the terms but I am not a lawyer and it gave me a headache but no real clear answers to this question. Can someone answer this for me?
    Thanks,
    Kim White-Fox

    Yes. No need to overthink it. As long as your serial number is valid, your version will work, even if you are no longer at school. that's ultimately the point...
    Mylenium

  • HT1386 I have double and triples of photo's on my iPad. Not all my pics but most of them. I was told that I screwed up in synching with iTunes when I initally set up. How in the **** do I get rid of all the dups? I cannot delete them from my iPad. HELP ME

    I have double and triples of photo's on my iPad. Not all my pics but most of them. I was told that I screwed up in synching with iTunes when I initally set up. How in the **** do I get rid of all the dups? I cannot delete them from my iPad. HELP ME!

    If the shows are in fact still on the pad, they will be found in the videos app, not the music or I tunes app.  Look there and see if they are still there.
    If you don't see them there, go to the searchlight screen ( farthest left home page) and type in the name of one of the shows.  If it is on the pad, hiding somewhere, this will find it.
    If they are not there, they should not be using up space.
    To get them back onto your pad, plug in and sync again.  Make sure you transfer purchases first.   Before you sync, take a look at the video tab in your I tunes, and check what you want and don't want synced.

  • Why does my Creative Cloud app only list 5 apps as installed when I have installed 9 apps?

    I originally installed the Creative Cloud app and all the software I needed (Illustrator, InDesign, Dreamweaver, Photoshop, Fireworks, Muse, Edge, Acrobat, InCopy, Bridge, Extension Manager, Lightroom) sometime in 2014.  Now my Cloud app displays only 5 of the software as installed and the rest can be installed.  I have never uninstalled any of the software. 
    So my question is why have some of the installed software disappeared from the Creative Cloud app?

    Code 6 & Code 7 http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
    or
    Link for Download & Install & Setup & Activation problems may help
    -Online Chat http://www.adobe.com/support/download-install/supportinfo/

  • I have been subscribing to the 9.99 lightroom and photoshop for almost a year. Under apps in the Creative Cloud it shows that Lightroom needs to be installed.Why?

    I have been subscribing to the 9.99 lightroom and photoshop for almost a year. Yet when I go to the Apps tab on the Creative Cloud it repeatedly says I need to install lightroom. However, for photoshop it says I need to update the application. When I check in Lightroom under check for updates, it says my software is up to date. Why is this happening?

    Whenever Lightroom is shown as an install in the creative cloud manager, that is an indication that there is an update available. There is a Lightroom 5.7.1 update that has been released. But there isn't really an update process for Lightroom other than to install the newer version. The 5.7.1 update had some bug fixes and support changes for a Sony camera, I believe.

Maybe you are looking for

  • Report of slow moving item

    Hi friends Is ther any report to see slow moving items with quantity and value. Regards, Mahesh. Edited by: Csaba Szommer on Dec 19, 2011 8:30 AM

  • Touch screen mouse clicks

    Hi, id firstly like to begin by saying i am only learning Labview at the minute so i appeal for some patience, I have done the relevant searchers also but i am unable to find an answer to my question. Ok i am using a 17.5" resistive touchscreen to tr

  • Why can't I download preordered album

    IT says purchased on iTunes and I have the two songs that were available early so I know I bought it. It doesn't show up in my purchased or downloaded. On the album it has the show complete album option and when I click it each song has the buy butto

  • Nested Group

    Hi select avg(sum(max(sal))) from emp group by sal; ORA-00935: group function is nested too deeply How can i approach this..we can not use mroe than 2 functions..

  • Disable editing of part of table

    Hello, i need to disable editing on some rows in table. Also i need to change style of some rows, is it possible in webdynpro (some sample code?) or i have to use PDK? thanks JJ