Why am I unable to log in to iMessage on my new iPhone 5?

"After updating my Apple ID info. FaceTime & iMessage logged out of my Apple ID account on both my iPad and iPhone and are not logging back using the same Apple ID claiming that my user name or password was incorrect?! Surprisingly, it's logged in on both Messeges and Facetime on my Mac. My Apple ID is well and running on my iOS devices for the Appstore and all of my emails are verified with my Apple ID when checked online. I tried logging through a different account, which worked for that account but it didn't allow me back to my initial and primary account, I even tried to edit again some of the information on my Apple ID hoping that it'll allow me to sign in afterwards but with no luck, I tried both WIFI and cellular to connect and it also didn't work. Please help me! I need to sign my iPhone's and iPad's FaceTime and iMessage to my Apple ID again".

Clear the cache and cookies only from websites that cause problems.
"Clear the Cache":
*Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Firefox > Preferences > Privacy > Cookies: "Show Cookies"
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe Mode start window.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

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