Why am I unable to open on line pdf files using Adobe Reader version XI?

When we go online to view pdf versions of statements at our bank's web site we are unable to view anything but a blank Adobe document. We are unable to download the file to our computer so there is no way for us to view the document. We have Mozilla version 29.0.1 and Adobe Reader XI. Is there anything we can do to correct the issue?

Have you tried using the reader as a helper application? Will any other PDF reader work?

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Hi BDAqua,
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I am unable to opern adobe reader or download a ner version of adobe reader.

Apparently the original software download was corrupt. I tried to
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In a message dated 3/4/2014 5:34:53 P.M. Pacific Standard Time,
[email protected] writes:
Re: Unable to open PDF files or Adobe Reader
created by Claudio González
(http://forums.adobe.com/people/Claudio+González) in Adobe Reader - View the full discussion
(http://forums.adobe.com/message/6179300#6179300)

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Back up all data.
Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
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~/Library/Internet Plug-ins
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When I try open a .pdf file my Adobe Reader 11 only allows the download / save opening the related window and don't show me both options 1) open with ... and 2) save as.... probably someone flagged the choise... always perform this way ....

When I try open a .pdf file my Adobe Reader 11 only allows the download / save opening the related window and don't show me both options 1) open with ... and 2) save as.... probably someone flagged the choise... always perform this way ....
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Thanks in advance
David

What is your operating system?
Open a PDF from where? If online, in what browser?

I'm not able to open PDF files in Adobe Reader XI.

I recently updated to Adobe Reader XI and now I can't open any of my PDF documents or PDF e-mail attachments. When I click on a document I now get a window that asks if I want to allow this file to open. I click yes and get a monstrousity the likes I've never seen. It blacks out my screen for a couple seconds and then I get a mixture of my desktop, task bar, and a window wanting to know if I want to open this with Protected Mode disabled. It only fills 3/4 of the screen, the items all all blown-up in size, and are distorted. In playing with this I have gotten notes that I have an "Incompatable Application" and "Acrobat failed to connect to a DDS Server". On occasion I will get an Adobe Reader screen that is completely greyed out with no content in it and after a couple of seconds it goes off. Other times I got the window about Protected Mode and I've clicked on to disable it but that doesn't work either. I removed Adobe Reader XI and re-installed Adobe Reader X and I still have the same problem which I did not have before. I 'm running Windows 7 Professional and have McAfee anti-virus, which I have disbled on one occasion during download and that I still had the same problem. I went to program files to find the End User License Agreement and try to see if I needed to click on 'Accept" but it tells me the file does not exist. I even tried using System Restore to take me back to before I did the upgrade to Adobe Reader XI and I still have this problem. I'm at the end of my knowledge level and because these files are needed in my business I'm only able to operate at about 50%.

From: Test Screen Name [email protected]
Sent: Sunday, August 04, 2013 11:32 AM
To: gunner0490
Subject: I'm not able to open PDF files in Adobe Reader XI.
Re: I'm not able to open PDF files in Adobe Reader XI.
created by Test Screen Name <http://forums.adobe.com/people/TestScreenName> in Adobe Reader - View the full discussion <http://forums.adobe.com/message/5565198#5565198

Why am I unable to open on line pdf files using Adobe Reader version XI?

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