Why am I unable to use my unlimited Europe calling...

Dear Community,
I am confused as I just bought the Unlimited Europe calling package in order to be able to call landlines and mobiles in UK and whenever I try to call, the call is dropped and skype message saying that I need to purchase more credit.  I checked my account and it shows that my payment went through for the plan, so it doesn't make any sense as to why I'm not able to make a call!  So far, I was just trying to call landlines in my area. 
I have had the global calling plan before without any problem, so don't know why this should be any different.  I have also purchased an online phone number.
I don't see anywhere on here to have a live chat with skype support and don't see any topics or answers relating to my issue.  I don't want to spend 29 pounds for nothing and I have a lot of calls I need to make!
If anyone knows what to do I would be most g[removed for privacy]ful!
Thank you,
Beatta
[email protected]

Unlimited Europe does not cover cell phones in the UK. It only covers landlines. If you are calling cell phones you will need skype credit.
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