Why are all my backups missing after an iTunes update?

Hello. For reasons unbeknownst to me, my iPhone 4 locked up completely yesterday afternoon. It was lagging pretty hard, so I powered it off and on, or tried to, but it froze on the apple logo for approximately 25 minutes. I wasn't home, so I tried to do a hard reset and the phone eventually displayed a USB pointing at the iTunes logo. Uh oh. Once I arrived back home, iTunes told me the phone was in recovery mode and had to be factory restored. I wasn't happy about it, but I had just backed it up before the dilemma so I figured it wouldn't be a big deal. WRONG. iTunes required an update to version 11.1 in order to continue. Done. Then it told me that in order to restore my iPhone that I needed to upgrade it to iOS 7.0.2 Ok, I was on 6, but if you insist. The recovery was semi-successful-the phone is no longer a brick and is operating iOS 7, but it of course wiped out everything. The only thing to carry over was my apps. When I look in iTunes, the only backups it displays now are from last night, AFTER the recovery. When I look under  C:\Users\...\AppData\Roaming\Apple Computer\MobileSync\Backup it displays one that was 30 minutes older, but still only from after the recovery. Losing all my music was bad enough, but I had various important memos stored on my phone, not to mention the complete loss of all my contacts,etc.
WHERE DID ALL MY PRIOR BACKUPS GO? How do I get this crucial data back on my phone? Please help!

Hello. For reasons unbeknownst to me, my iPhone 4 locked up completely yesterday afternoon. It was lagging pretty hard, so I powered it off and on, or tried to, but it froze on the apple logo for approximately 25 minutes. I wasn't home, so I tried to do a hard reset and the phone eventually displayed a USB pointing at the iTunes logo. Uh oh. Once I arrived back home, iTunes told me the phone was in recovery mode and had to be factory restored. I wasn't happy about it, but I had just backed it up before the dilemma so I figured it wouldn't be a big deal. WRONG. iTunes required an update to version 11.1 in order to continue. Done. Then it told me that in order to restore my iPhone that I needed to upgrade it to iOS 7.0.2 Ok, I was on 6, but if you insist. The recovery was semi-successful-the phone is no longer a brick and is operating iOS 7, but it of course wiped out everything. The only thing to carry over was my apps. When I look in iTunes, the only backups it displays now are from last night, AFTER the recovery. When I look under  C:\Users\...\AppData\Roaming\Apple Computer\MobileSync\Backup it displays one that was 30 minutes older, but still only from after the recovery. Losing all my music was bad enough, but I had various important memos stored on my phone, not to mention the complete loss of all my contacts,etc.
WHERE DID ALL MY PRIOR BACKUPS GO? How do I get this crucial data back on my phone? Please help!

Similar Messages

  • Why are my ring tones missing after update?

    Why are my personal ring tones missing after I updated my iphone?

    pwest58 wrote:
    Why are my personal ring tones missing after I updated my iphone?
    I think you have to re select them in in iTunes.

  • Why are all my apps missing in iTunes when I backed everything up to my computer?

    I just upgraded to the iPhone 5 and backed everything up as required (iCloud & computer). However, all my apps are gone from iTunes and non of my apps transfered to my iPhone 5. Can someone tell me how to retrieve my all my apps?
    Thank you
    Joe

    Alright, your best bet might to be to use the restore from iCloud option, as it will redownload all the apps from your prior device (definitely make sure you're connected to WiFi when you're attempting to do it so that you don't eat through your data plan).
    First you'll want to verify that your old iPhone 4 backup is still in iCloud (you can check from your iPhone 5):
    On your Home Screen, tap Settings
    Tap iCloud
    Tap Storage & Backup
    Tap Manage Storage
    Select the device you want to manage
    You should see a backup for the iPhone 4 if there is one. If you tap on that backup, it will give details such as when it was last backed up and the backup size. You'll just want to know that the last backup was able to complete. If you have the iPhone 4 backup still, then you're good to go.
    If you decide to proceed with the restore (definitely your call and not mine), go all the way back out to the first Settings page.
    In Settings, tap:
    General
    Reset
    Erase All Content and Settings
    How content is restored to a new device
    When you go through Setup Assistant on a new device running iOS 5 or later, choose "Restore from iCloud Backup" and enter your iCloud account and password. You will see the three most recent backups for each of the devices on which you enabled Backup. Choose which backup to restore from.
    After your device restarts, your settings and accounts are restored and Backup starts downloading your purchased music, movies, TV shows, apps, books, Camera Roll, and other content.
    Note: You may be prompted to enter the passwords for all accounts enabled on your device. You may also be prompted to enter the password for for any iTunes, iBookstore and App Store accounts for which iCloud Backup is attempting to restore content.
    A progress bar will appear underneath the apps that are being downloaded. To prioritize the restore of a specific app, tap its icon. Restore will attempt to download the same version of the app that you had installed previously. If that version is no longer available, the latest version of the app will be restored.
    Support Page: http://support.apple.com/kb/HT4859?viewlocale=en_US&locale=en_US

  • MSVCR80.dll file missing (after latest iTunes update).  Unable to reinstall iTunes either.  Fixes?

    After installing the latest iTunes update, I am unable to open iTunes (The program can't start because MSVCR80.dll is missing from your computer).  Plugging in my iDevices won't prompt iTunes to open, either (they are viewed only as mass storage devices).  I attempted to reinstall iTunes, but recieved an error message that said I had insufficient rights to install (I am an administrator).  Is anyone else having similar problems?  Is there a way to fix it that won't include uninstalling the current version of iTunes?  Don't want to lose all my files!  Thanks for a rapid response, Community.  I appreciate all the help I can get.

    Hi bookishwench,
    Thanks for using Apple Support Communities.  This article has steps you can take for the error you're seeing:
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
    Cheers,
    - Ari

  • Time machine all recent backups missing after reboot

    I accidentally deleted an important file on my mac, and when i opened time machine, i discovered that my it couldn't be found wirelessly. The green light was still on the front of the device but my mac couldn't locate it.
    I'm not sure exactly how long it has been since timecapsule made a backup, but i have a clear memory of it working about 3 months ago.
    I rebooted it and now its running, and has backed up.
    My problem is when i go into the "star wars screen" to view past backups, the only backups are from today and then next most recent are from July 2012 when i first bought the time capsule, everything else in between has disappeared.  It definitely had 2013 backups.
    Are the backups from 2013 still there and can't be seen, or have they been deleted permanently?

    I presume then you upgraded to Mavericks?
    It has a nasty habit of doing this.
    If not on Mavericks please tell me what OS you are on.
    Did you search by Finder.. after mounting the sparsebundle.. ie do not use Time Machine directly.
    I know this is silly question .. but if you deleted the file is it in Trash??
    If you deleted from Trash an immediate recovery is possible at times.. you will need to purchase a recovery software unless your are good with the CLI.
    https://discussions.apple.com/thread/4070374
    If it is deleted weeks ago then recovery is unlikely as the area of the drive will have been written over.

  • Why are my iphone4 apps crashing after the ios6 update?

    I was very happy with the iPhone4 and it's performance until the iOS6 update.  After the update, apps began crashing on my phone.  Not just third party apps, Apple apps included.  I went to the Genius Bar (very nice and attempted to help).  After 3 hours spent trying to fix my phone, the determination was that I had a hardware issue.  For $150, they replaced my iPhone4 with a brand new iPhone4.  I then updated the software on the new phone to iOS6.  After doing that, the phone developed the same problem as the old phone.  It will crash in 3rd party and Apple apps. It will then work fine for hours at a time.  There seems to be no pattern to the events.  It doesn't matter whether I am on wifi or using 3g.  I have restored the new phone after the problems started on it and they returned.  Is anyone else having these problems?  Is this some sort of virus? Does anyone know how to fix it? Failing that, does anyone know how I can get the old software back?

    Here is what I did & my phone now works fine:
    Ok.  I went back to the apple store.  They reloaded the IOS6 software from a computer they knew had a good version of the software and treated the phone as if it was a new phone.  We did not back it up from my pervious backups.  I then reloaded all the apps from the app store and not my computer.  My phone is working great now.  It appears I had a corrupted copy of the IOS 6 or a corrupted app that was causing the problem and it syncing just fine without the problem returning.

  • HT1918 Why are all of my cards declined on itunes?

    I have tried several visa gift cards on itunes and it kept saying my card was declined. I tried all the possible correct info and it still wouldn't take it. All I want is a $0.99 app and the card has plenty enough for that. When I called apple support they kept asking me for the serial number of my device. I just need to know why it isn't taking my card.

    The validation for credit cards on iTunes includes checking it's registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, and that it was issued by a bank in your country, which prepaid cards won't be. Do you have a 'proper' credit card, or are gift cards available in your country ?

  • Why won't my iPhone work after latest iTunes update on Windows XP?

    Not the most technically savy guy. Tried to sync my iPhone on my computer like I have plenty of other times before, but got a warning message saying that the hardware that I was attempting to install has not been verified through Windows XP (or something to that effect). Now, my iPhone will not work. The screen only shows the USB icon and iTunes icon with arrow in between signaling to connect to iTunes.... it is already connected to my computer!

    I have a trick to resolve this problem ; uninstall all programs which make up itune such as iTunes,Apple Application Support ,Apple Mobile Device Support ,Apple Software Update and Bonjour. After uninstalling those programs,download and reinstall the current version iTunes. It can help you to sync your iphone with iTune.

  • Why are my songs i purchased not on itunes anymore except the 25 i just downloaded from my phone

    why are all my songs not on my itunes except for the last 25 i just downloaded from my phone?? it erased like 300 songs.. im not a very happy person cus i purchased half of those songs

    Hi tracyloghry,
    This article contains information on locating missing media:
    iTunes: Finding lost media and downloads
    http://support.apple.com/kb/ts1408
    You can also download previous purchases by following this article:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/ht2519
    Cheers!
    - Ari

  • Why are all my movies and tv shows now on my ipad with the icloud icon?  How can i get rid of them?

    Why are all my movies and tv shows from my library now on my ipad with the icloud icon?  I have turned off all icloud related services. I have never used it.  On top of that, my ipad now gets stuck on step 5 of the sync - waiting for changes to be applied and never finishes.
    Help

    Hi, go in Settings, under Videos turn off "Show all videos"  this will remove the purchased videos to be displayed in the Video app.  The same can be done with the music.
    As for Step 5, connect you iPad and on the summary Tab, uncheck
    "Sync only checked songs and videos".  Then wait, it takes a while but this made it work for me after many restore attempts.
    good luck

  • In iTunes under my device, under the apps tab, Why are all the options shaded out?  I cannot make any changes, select any apps or do anything with the apps.  I was able to load a few apps and sync but cannot sync anymore to my phone.

    In iTunes under my device, under the apps tab, Why are all the options shaded out?  I cannot make any changes, select any apps or do anything with the apps.  I was able to load a few apps and sync but cannot sync anymore to my phone.

    Hi,
    ( I search for iChat questions when I have finished in the iChat Forum)
    So the menu bar reads iChat, File,  Edit,  View, Buddies, Video, Window and Help
    There is no Buddy List open.
    There is no other window for iChat open.
    In the iChat Menu you only have access to Status.
    Is an item ticked in the list ?
    Is this a green (Available item) or  Red ( an Away one) ?
    Can you access the Accounts option ?  (Sitll in the iChat Menu)
    Is anything in here ticked ?
    In the Window menu any Logged in account should appear in the list  (Between the Next Chat and File Transfer items)
    It would be useful to know which version of iChat this is.
    If no account is ticked (iChat Menu > Accounts) or not showing in the Window Menu, plus you cannot determine the Status and you cannot access the Preferences then you need to access your Home Folder/Library/Preferences
    As the Library in the Home Holder is Invisible in Lion you will need the Finder's Go Menu > Go to Folder option  (you can use it in earlier OS versions if you want)
    Type in:-
    ~/Library/Preferences
    Find the file called com.apple.ichat.plist
    Drag it to the Trash and Restart iChat.
    This will lose all the settings in iChat that you have changed from Defaults but there is no way around this.
    9:23 PM      Saturday; August 27, 2011
    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb( 10.6.8)
     Mac OS X (10.6.8),
    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Why are contacts not showing up after added

    why are contacts not showing up after added. Don't show up after they added when I want to select then for a new email

    I am replying to my post with the hopes that someone can please help me!
    I am adding new episodes, but they don't show up on the main page. The most recent one to show up is from 10/29/07. I added a new episode today, but it doesn't appear on the main page (before you subscribe). Is there a limit to the # of podcasts that can appear on the main page? Has anyone else had this problem? All the relevant info is above.
    Your help is much appreciated.
    Message was edited by: oneness_podcaster

  • Why are all urls coming up invalid when I am connected to my wireless network?

    Why are all urls coming up invalid when I am connected to my wireless network?

    First back up the registry
    Go to Start > Run --> type in regedit and hit OK. 
    Navigate to the key HKEY_CURRENT_USER\Software\Classes\LocalSettings\Software\Microsoft\Windows\CurrentVersion\TrayNotify. 
    Delete the values IconStreams and PastIconsStream. 
    Open up the Task Manager, go to the Processes tab, select explorer.exe and click End
    Process. 
    Open the Applications tab and click New Task at the bottom-right of the window. 
    In the message box that pops up type in explorer.exe and hit OK. 
    Explorer.exe will reload, and the missing icons should now be back in the system-tray
    where they belong. 

  • Why are all my apps 32-bit on a Windows 8.1 desktop with 12GB RAM?

    Why are all my CC 2014 apps on a Windows 8.1 desktop with 12GB RAM 32-bit instead of 64-bit? 
    Thanks

    >don't see anything there regarding 64-bit applications
    You need to click on EACH program to read the requirements for THAT program
    System requirements | After Effects- Intel Core2 Duo or AMD Phenom II processor with 64-bit support
    System requirements | Adobe Premiere Pro- Intel Core2 Duo or AMD Phenom II processor with 64-bit support
    And so on... if the INDIVIDUAL page does say 64bit the program does not REQUIRE 64bit

  • Why are all my pictures not on my ipad

    Why are all my photos from my phone not on my iPad?

    Very vague.
    Did you put them there?

Maybe you are looking for

  • Problem in converting report output to pdf

    Hi, I'm managing to get the spool id and other requirements but could'nt get the output of the program converted to pdf format.When i'm trying to do this i'm getting the pdf format of the functional module which retrievs the header and item records a

  • Where can I find a horizontal accordion menu tutorial

    I have googled all day looking for a horizontal accordion menu for javascript and haven't found an actual tutorial. I have found downloads, but I want learn how to make one.

  • LOADING ADDITIONAL COSTS (change matches revenue cost of goods in Stock and

    Problem: we must add the cost of goods of the raw material (for which was made a check invoice) of the costs, which are arising and charged by different suppliers (transport, freight, insurance, etc. ..). These are already included in FI with fb60. T

  • We have a situation where in an existing application after go live we need

    We have a situation where in an existing application after go live we need to add a new dimention. The fact is after adding the dimension the existing data will not have any value against this dimension(will have only null values). If so will it crea

  • Site will not display in safari

    Hi There, This URL quite often doesn't load in Safari: www.svelte.net.nz - if it does load, click a link from the navigation and the next page will be blank. However, if you click and drag, you see a grey frame that can be dragged, and once you let g