Why are being asked to renew our subscription?

We made a 1 year order in January and are unable to use Adobe programs!!! This is a problem.

donnacreative, Can you please explain your issue more, What programs did you order? When?
If needed please privately message your Email that was used to Order and Order#, for us to investigate.
-Nitin

Similar Messages

  • Being asked to renew my subscription

    who do i email as i cant access my adobe products - it says i need to renew my subscription which is still active and the payments are all up to date?

    Dave,
    This popup window concerning the renewal of my subscription began today for the first time.  I have been using Creative Cloud since the end of August and never once experienced anything like this.  I attempted everything that the popup window requested but continued to receive the popup window.  I shut down my computer and rebooted it and again have been getting the popup window consistently.  My installation has not changed since I installed Creative Cloud.
    I reviewed the document you suggested.  It does not appear to be a Firewall problem, I'm not using the product for the first time since I use it steadily throughout each and every day, and I have had no internet problems.
    I am pretty frustrated at this point because I have a ton of work and could not afford to lose this day.  I had a lot of work planned and it's pretty much down the tubes at this point.  And second, I certainly have not been able to get my monies worth today (although the daily cost isn't expensive).
    I'm coming up on about 6:10 PM EST.  If there is anything you can do to get me back up and running, it would be highly appreciated.
    Jay

  • I keep being asked to renew my subscription -  Creative Cloud

    I'm trying to use AI and can't get past the Renew Screen.  Try Again does nothing.  IN the meantime, PS works fine on same CC membership.  I need to use AI ASAP.  Help!

    Nevermind - Just discovered I need to lisence each product individually even though it's a CC membership.  Strange.

  • Hi I have adobe CC for teams, a team member is having problems opening indesign we are being asked for a serial number, ive checked on our admin account and he is one our our registered 'members'. I wasnt the person who set this up originally so I'm a bit

    Hi I have adobe CC for teams, a team member is having problems opening indesign we are being asked for a serial number, ive checked on our admin account and he is one our our registered 'members'. I wasn't the person who set this up originally so I'm a bit lost, i cant seem to find any serial numbers on the my account section and it seems we have no registered products? can you help?

    Hi There,
    We have checked the details of your team, all seat are assigned properly.
    Now there are few details that we would need in a Private Message so that I can assist you appropriately.
    Name of the user:
    Email of the user:
    Meanwhile, try the below mentioned links.
    Creative Cloud applications ask for serial number
    Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
    [Note: Details that we need is critical, make sure you send them in via Private Message only.]
    Thanks,
    Atul Saini

  • Being asked to renew

    I am being asked to renew even though my subscription seems to be up tp date. When I click "Try again" it says it IS up to date but I am unable to continue.

    Dave,
    This popup window concerning the renewal of my subscription began today for the first time.  I have been using Creative Cloud since the end of August and never once experienced anything like this.  I attempted everything that the popup window requested but continued to receive the popup window.  I shut down my computer and rebooted it and again have been getting the popup window consistently.  My installation has not changed since I installed Creative Cloud.
    I reviewed the document you suggested.  It does not appear to be a Firewall problem, I'm not using the product for the first time since I use it steadily throughout each and every day, and I have had no internet problems.
    I am pretty frustrated at this point because I have a ton of work and could not afford to lose this day.  I had a lot of work planned and it's pretty much down the tubes at this point.  And second, I certainly have not been able to get my monies worth today (although the daily cost isn't expensive).
    I'm coming up on about 6:10 PM EST.  If there is anything you can do to get me back up and running, it would be highly appreciated.
    Jay

  • Why are you asking for my Visa card information when I have a balance on my iTunes gift card?

    Why are you asking for my Visa card information when I have a balance on my iTunes gift card?

    Either because you're trying to buy some sort of gift, or the iTunes Store servers are checking the validity of your account and won't charge the card, or there's a problem at Apple's end.
    (99821)

  • Why are people asking for certain model numbers

    why are people asking question such as this ? Hi I was wondering if you could send me the model number of this item I am looking for a specific Model and want to make sure before I bid. The model I'm looking for is G3 the model number will start like this CGN5

    Go to this link and you will see that WRT54G/GS models from version 1 to version 5 are diferent if you look at the amount of RAM and Flash they contain.
    More RAM and Flash is better of course.
    Click here.
    (Mod note: Link edited to prevent the page from stretching.)
    Message Edited by surix on 08-08-2006 06:23 AM
    Message Edited by twenty3 on 08-08-2006 06:30 AM

  • Installed cs6 master collection but creative cloud keeps asking for renewal of subscription... I just paid $1500 for this program i don't need a subscription

    installed cs6 master collection but creative cloud keeps asking for renewal of subscription... I just paid $1500 for this program i don't need a subscription.. How can i stop this from happening so i can use my CS6 Master Collection

    See if the following helps:
    How do I prevent Creative Cloud from taking over my CS6 perpetual license?
    https://forums.adobe.com/thread/1584746

  • I own a copy of CS6 and not cloud, so why am I asked to renew?

    I own a copy of CS6 and not cloud, so why am I asked to renew?

    Cupertino, Bangert, Even though you have copied all the files and migrated to your new pc, you will not be able to transfer the licensing information.
    Would suggest you to uninstall PS CS6 using the native uninstaller from Applications > Utilities > Adobe Installers
    Re-install PS CS6 using the disc or from here, Download CS6 products
    Use your serial key to register and you should be good to go.
    Let me know in case you get into any issues.
    Cheers!!
    ~ Adobe

  • CS6 Apps Asking to "Renew Your Subscription" for Creative Cloud, for some reason.

    Hi community,
    I recently purchased a retail version of CS6 Production Premium because I did not like software as a service/Creative Cloud. Unfortunately, I got a good deal and tried it for a year. I did not renew, and removed all the CC apps.
    When I try to open any of the CS6 Applications, a window pops up asking me to renew my subscription to CC. This software has nothing to do with my CC membership, I purchased it in a separate, one-time retail payment. I have looked at the various other threads around and have tried all of the solutions mentioned: Including uninstalling and reinstalling, running the cleaner tools, checking the host and certificate files, no luck. I spoke to several people in several chat instances, all recommending a reinstall of software, no help.
    All I am trying to do here is run some software with a serial code I just purchased from Adobe, officially. Is there a way I can just activate it offline? I tried to do it per the instructions but do not have an option to "generate a response code". Am I being punished?
    Thank you in advance,
    Jesse

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • Why am being asked for credit card info for a free app of the day?

    IIf an app of the day is free why am I being asked to update my credit card info?

    If you have a credit card on your account then it has to valid and its details correct.
    If this is the first time that you've tried to use the account in the store then unless the instructions on this page are followed when creating an account : http://support.apple.com/kb/HT2534
    then credit card details will need to be entered before the account can be used to download any item from the store.
    If you are being prompted to review your account then you could see if this post by mountaingoatgirl lets you do so without needing to enter credit card details : https://discussions.apple.com/message/24303054#24303054

  • My calls are being blocked from calling our office.

    I haven't been able to make calls to any of our office (various locations) phone numbers using my AT&T cell phone for the last 3 days.  My phone works fine otherwise - I can call everywhere else.  Why are the calls being blocked?  The office uses Integra Telecom.  Apparently NO AT&T cell phone calls are going through.  There is no problem with any other carriers, just AT&T.

    Hello @susankip
    I’m sorry you’re not able to dial out to your office.
    It sounds like there is definitely a routing or dialing pattern issue going on.
    To better assist with this, please contact us as soon as possible.
    You are welcome to use our live chat option as well.
    Thank you,
    Charise

  • Why am I being asked to renew an active subscription?

    I have an active 1 year Creative Cloud membership. Everything was working fine until Indesign crashed a little while ago, when I tried to reopen it I started getting this message:
    Subscription manager says that my subscription is not due for renewal for 9 months. What can I do?

    After literally HOURS on hold and almost as long on the phone to Adobe Support, the problem still wasn't fixed. As a last resort, I uninstalled ID CS6 and reinstalled and now it's fine.

  • I'm being asked to renew my product when my one year subscription has not expired and won't expire for another 6 months?

    I've got a student version of the creative cloud through my college, which for the life of me, i cannot understand why all my friends never have issues but I always do.
    So I renewed my one year subscription that my college pays for in november. It's april and last week it told me i needed to renew but let me use the products anyway. Today I open it and it says you need to renew. I go to check my dates and that and see if i can get another subscription but adobe tells me I still have a subscription that hasn't expired yet and I can't get a new one until it does. I tried to take the redemption code and use it again but it won't let me because it's already been used.
    It's not my college's problem because they don't deal with anything other than paying the subscription every year, just like a customer. They don't have access to my records or any of that, and therefore can't help me. So what the hell Adobe? Why can't I use my product that hasn't expired?
    I'm using a PC with Windows btw.

    Hi there,
    Your subscription was started on Mar 27, 2014 and ended on Mar 27, 2015. Since then no new renewal has happened.
    If you have received a new code from your college then please visit https://creative.adobe.com/redeem to start your membership again.
    ^Ani

  • Why am i being asked to renew?

    i've been up and running for a day, but now nothing works and App Manager is telling me to renew!

    Thanks. btw, do you have a good tip for getting fonts to smooth (across all apps, including system)? I'm connected with hdmi to a non-apple screen.
    Understand if this isn't your look-out, so if you could suggest an alternative forum...?

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