Why are BT unable to provide efficient service to ...

Order No. VOL012-***********        Complaint No. VOL012-***********
It seems from reading this forum that I am not the first person with this problem moving into a new build property.
I ordered my line installation on June 12th, it was eventually installed on July 22nd after one failed appointment and numerous phone calls and excuses.
The engineer who installed it said there were faults that need fixing and would take a couple of days before the line could be activated.     A month later these faults have not been rectified and therefore  we still have no phone line or broadband.  
Yesterday I registered an official complaint with BT as I am tired of being given false promises, eg last week I was told by the call centre in Accrington that it was guaranteed to be done by midnight Friday, 15th August ............ it wasnt.    Then I'm told Tuesday, 19th .......... it wasnt.    This type of thing has gone on for a month now and the annoying thing is that my neighbour actually spoke to an Openreach engineer on  Tuesday who said it could take a further 2 -3 weeks or in reality 6 - 7 weeks !!!! 
I am appalled not only at the poor customer service received from BT but their continued false promises, I feel I am being treated like an idiot.    Most of the time when promised an update no-one calls to actually give you one, then when you ring them you're told you'll get an update in a couple of days, it's like being on a merry-go-round.  I'm now at the stage where I can't believe a single thing I'm being told.
Any help in getting this sorted would be appreciated.       Thanks.

Hi ALyons,
Welcome to the community and thanks for posting!
I'm sorry for the time it's taking to connect your service.  New build properties can take much longer than standard provisions due to the extent of work needed to connect the service.
Send us over the info and we'll check this out from here.  Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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