Why are in-app purchases failing?

Hello. I just got an iPhone 5 as an upgrade on my Sprint account, and when I try and do an in-app purchase in HDPlayer (for some codecs for videos to play properly) it tells me that it cannot proceed and that I should go to http://www.apple.com/support/itunes/ww to contact support. Why is this happening?
Thanks in advance.

Shiggitay wrote:
Why is this happening?
No one here would know.
Go here:
https://expresslane.apple.com/Issues.action
Ask for assistance, or call AppleCare.

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Why are in-app purchases failing?

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