Why are my apps still in trial mode after subcription is paid

my adobe  cc trial apps are about to expire and but i have a paid subscription and have tried to download the full apps but have only been given the option to download apps in trial mode, what to do?

Nothing works. Here is the situation. I have a subscription that is up for its monthly fee tomorrow, ever since the first payment, which was processed, I have been able to access the apps but they have always started in trial mode. Even with this latest release today, I uninstalled everything cleaned my system out completely and started from scratch. I access my page the apps are available fro download, firstly they appear as "download trial" but a second later it switches to just plain "download" I download the app, it starts up, there are a few flashes on the initial screen that appears and then the apps revert to the almost finished trial mode I had initially started with and I am presented with an option to continue or activiate with a serial number which i do not have. I am downloading an english version and am making sure that the english is the default language. Dont know what to do. Up the creek without a paddle!!!!!!! HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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