Why are my black tints (eg. 10% black) not showing in Indesign?

A colleague of mine is running Indesign CS5 using MacOSX 10.6 but she cannot view any light black tints such as 10% black. These always appear as white on her screen. Everyone in our team EXCEPT her can see these tints on their monitors.
We've tried calibrating the monitor, switcing monitors and deleting/reseting Indesign preferences but to no avail.
Does anyone have any ideas why she cannot view these tints? Do we need to reinstall Indesign?
Would appreciate any help!

Hi Rob,
I think we've solved our problem, we tried placing the monitor cable into the second port on our NEC monitor and it has seemingly fixed the issue. All this time and it was a faulty port!
Thanks for your help anyway!

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Why are my black tints (eg. 10% black) not showing in Indesign?

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