Why are my Contacts NOT in alpha order (neither First nor Last order works)?

It doesn't matter what order I specify in Preferences, the Contacts are not in alphabetical order. This is crazy! What am I doing wrong?
It has to be something very simple and it's right in front of me, but I just can't see what the problem is.
Thanks.
Matt

It could be that you have spurious characters in the filenames? When you do a Manual sort a hidden file is created in the folder you are working in .BridgeSort this is just a text file with the list/order of the files. It might be worth having a look at the file and see if anything strange is happening.

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