Why are my JPEG exports from Lightroom 4 are not displaying on other computers?

When I export JPEGs from Lightroom, they display fine on my computer but when I send them to the client, they are not displaying at all. There is a message saying that the software on the clients computer may not be up to date so I tried updating their software but to no avail.

I know, it's strange. I've never encountered it before. They are definitely JPEGs, although I don't know if the difference between JPGs and JPEGs is anything to consider.
On my computer, 2008 MacBook Pro, OS 10.8.3, they display through Preview. Also, when I upload them to Dropbox, the thumbnails display correctly. I have transferred them to a USB key as my client was not tech savvy enough to grasp Dropbox. When I brought the USB Key to the client and transferred to her MacBook Air, neither the thumbnails nor the photos themselves displayed. I also tried transferring to her PC and the same result.
I was trying to contact Adobe support to see if this was a problem other people had experienced.

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