Why are my options to create a new version for ipod or iphone don't work?

I've just downloaded the digital copy of the little mermaid & in the end, it didn't wnt to sync, so I searched a little on how I can make it work.
It was mostly the same answer that I found everywhere:
select the File menu > Create New Version > Create iPad or Apple TV version.  Once the media has been converted, sync the iPad version to the iPad.
But the thing is, I tried & my options when I click on create new version, they all stay gray, why? It is so frustrating

Hi, welcome to Apple Discussions.
Select all the tracks of the album and *Get Info*. On the Info tab fill in the *Album Artist* e.g. as "Various Artists" or on the Options tab set *Part of a compilation* to Yes. Ideally (see link below) do both. If iTunes is organising your tracks then those set as compilations will end up in the Compilations folder, otherwise *Album Artist* overrides Artist.
You can edit these properties before you rip a CD (1), or for existing files (2 & 3).
For further details see Grouping Tracks Into Albums. Although aimed at linking things within iTunes/iDevices if you fix all the potential problems described therein it will also do most if not all of the work required to tidy up the folders in Explorer/Finder. Windows users may find that iTunes fails to move artwork files created by Windows Media Player for which I have written a script called CleanDeadArt.
tt2

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