Why are programs released with so many bugs? Photoshop & Premiere Elements 12 installation errors

Microsoft windows 8 was buggy, but win 8.1 has even more program bugs. I cannot install either Adobe Photoshop Elements 12 or Adobe Premiere Elements 12. I get various errors - eg invalid serial number (when it isn't), general unspecified installation errors, roll back problems, 9 times I've uninstalled and reinstalled and rebooted. The Adobe Trouble-shooter does not help eg delete the swf file etc.
Why do you release programs with so many bugs?
How can I get my money back?
But Adobe Photoshop Elements 11 used to work fine...
Adobe is not the only company with Windows 8 problems....

A few days ago I bought the Photoshop elements 12 and with the help of the customer service chat I finally register and received the serial number, but accidentally closed the chat before obtain the link to download it. I 've tried in different ways with not results. Can anyone please help me to download and setup the software that I purchased? I'm new around here and have found it very difficult this new system, I think it was better when the program was purchased on disk and only the installation steps were followed, Sorry my insistence but took a few days on this and start to get frustrated by not receiving any response from the customer service and finally referred me to this forum. Should I return the prepaid card to the store?. Please help.

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Supply pertinent information for quicker answers
The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
Adobe product and version number
Operating system and version number
The full text of any error message(s)
What you were doing when the problem occurred
Screenshots of the problem
Computer hardware, such as CPU; GPU; amount of RAM; etc.

E-mailed File "The project is not compatible with the current version of Premiere Elements"

I have Version 12 on a PC.
My friend has Version 12 on a MAC.
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Could someone kindly asssit, this does not make sense as to why it is not opening, since both computers are using the same version.
Thank you,
Ben
[email protected]

Ben
As said, you cannot open a Premiere Elements 12 Windows project file (named project.prel) in Premiere Elements 12 Mac. And vice versa.
Details
Given that your source is imported into a Premiere Elements 12 Windows project and placed on its Timeline for edit. That Timeline content cannot get out of the program without export. Export choices are found in the Publish+Share section of the program.
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That is a rough sketch of the situation. I can fine tune the details further if necessary.
Please review and consider.
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Good evening
I made a film project with Premiere Elements 11 on my computer, Windows 7. Now I tried to continue this work on my laptop, but it does not work and I cannot find the problem.
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Von: A.T. Romano [email protected]
Gesendet: Dienstag, 4. Februar 2014 17:04
An: Fix und Foxy
Betreff: Photoshop Premiere Elements 11 as second program on a laptop
Re: Photoshop Premiere Elements 11 as second program on a laptop
created by A.T. Romano <http://forums.adobe.com/people/A.T.+Romano> in Premiere Elements - View the full discussion <http://forums.adobe.com/message/6084779#6084779

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Need download of Photoshop Premiere Elements 11. Have serial number all I need is a place to go to let me give them it and downlaod

succi
If you purchased from Adobe direct, then just go to Adobe web site http://www.adobe.com and sign in. In the Search field at the top of the Adobe home page, type in My Orders. Then follow the link to My Orders and find your order and the download files associated with it.
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jorgeavanza
It am not understanding clearly what program is not closing
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I have been using your Photoshop elements for a lot of years now and a lot of different versions.
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Click the Windows Start Button >> Control Panel >> Folder Options
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In the folder options dialog click the View tab.
Under Advanced settings, click Show hidden files, folders, and drives, and then click OK.

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Why are programs released with so many bugs? Photoshop & Premiere Elements 12 installation errors

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