Why are some form users stalling on upload or getting an error?

Some of my form users are reporting the following issues...
"I've tried several times to submit the form below to you per your request, but I either get an error message - or the system spins in upload mode for over an hour."
Do they need to update Flash? What might be the problem?

Hi,
Sorry you're having a problem.
Can you please send me ([email protected]) the form url so we can investigate the problem.
Also, can you ask form users:
- clear browser cache and try to submit again
- try to use different browser to see if the problem browser specific
Please let me know if the above steps helped or not. If you still the problem, can you provide screenshot of the error.
I don't think that Flash would matter in this case, we only use Flash on authoring side (to design forms). On fillable side (during sumbit) we use HTML.
Thanks
Roman

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