Why are there no available customer service links for complaints about retail stores?

Having received appealing service in Meadowhall branch yesterday I can find no links for a general Customer Services and having spoken on chat to a representative the ONLY solution appears to be dealing with store direct. This hardly seems appropriate seen as though it happened in store and I would like to bring this to the attention of somebody higher. The Store Manager can not be the final say in all things Apple.
Does anybody have any ideas?

In addition to diesel's pointer to the bottom of the page, see the following:
http://www.apple.com/contact

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