Why are two different Z10's on such different update schedules?

My wife and I both have Z10's. I've had 2 or 3 Software Release updates in the time that she's had none. The only difference between the two Z10's is that I bought mine from Blackberry store, while hers was bought through her service provider (Wind Mobile in Canada). I just received  my latest SR update today, 10.3.2.2226, while she's still on 10.3.1.1779. I checked her Software Updates, and told it look for a new update and it didn't find anything. Now, even though her phone was purchased through Wind, it's been unlocked, so it's pretty much identical to mine in terms of features.

Nope.  It's still a Wind branded phone.  Unlocking it does nothing for you otherwise, especially if you're sticking with the original carrier. The only thing that unlocking does for you is allow the phone to be used on another carrier.   Now, if you could get the SIM card of another carrier that is offering a newer OS, then you could get that OS.  But, it will never get BlackBerry's direct OTA update.  You will have to update it yourself through an autoloader or with Sachesi.

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