Why are updates on failed line not being sent?

my line has been out since since Monday and today is thursday. I had a couple of texts on tuesday morning after reporting the fault on monday night and thats been it.
why are the updates non-existent? or is it a case of 'we don't know whats wrong?
Solved!
Go to Solution.

It is up to Openreach to tell the service providers like BT and others it may be listed here on the service status board https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31
Openreach do not deal directly with the public only service providers
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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