Why are we not receiving the Apple ID password reset email?  It is not in a SPAM folder..

Can anyone help?
Please..

Did you ask to have your Apple ID password reset? If not, it's a scam. Do not click on any of the links in the message, and delete the e-mail. It's also possible that an attacker is trying to gain access to your Apple ID. It would be wise to enable two-factor verification on your Apple ID:
Frequently asked questions about two-step verification for Apple ID - Apple Support

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