Why are you trying to force us into new plans that cost more and offer less?

Question

My wife and I are long term customers on a grandfathered Family Share Plan (2 lines with unlimited data, 1000 texts each, and 500 shared minutes). Now that my children are getting older I am ready to get them their own mobile phones; however, you won't allow me to add them to our existing plan (even if those new lines do not include a data package).  As recently as a few months ago I could have added a new line (talk only) for $9.99 per month. After an hour of discussion with your loyalty-program service rep, the only options offered to me were 1) give up the old plan and have all of us forced into a new one that will cost more while offering us significantly less, or 2) keep the existing plan for my wife and me and start a new "family" plan for my children (which,again, will be more expensive while offering less).  It would be much more convenient for all of us to be on the same plan with the same provider, but you are not allowing that to happen. Your customer service representative acknowledged multiple times that I have been a long term loyal customer -- but if you don't reciprocate that loyalty then I also am a misguided fool who is allowing you to take advantage of me. So now I will have to start investigating mobile service alternatives for my children; given the lack of loyalty that you have shown me thus far, l guess it's time to see what your competitors have to offer.

Answer 1

I could do the same.  I believe you had possibly an older plan than what I had that allowed more than 3 lines.  I remember specifically being kicked back an error and telling me to move to the 1400 minute plan as that was the only one that support 3 or more lines.
Too bad I don't have screenshots of it.  I purge my screenshots when making changes to anything on line for verification.