Why aren't apple doing something to sort out the facetime app for mac

Why aren't apple doing something to sort this out, there is obviously something wrong as so many people seem to be having the same or very similar problems, I was about to buy the facetime app for my mac but not sure I should now
Come on apple, no use sticking your head in the sand, get it sorted.
After all, you are quite happy to take peoples money for your app, the least you can do is to ensure it works.

Backing up and restoring is not the same as downgrading.
Apple have stopped signing 5.1.1 which is why you can't downgrade.

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    Gmail - [#SAM-621717]: Trial of home intego          15/03/13 10:59 PM
    [#SAM-621717]: Trial of home intego
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    Intego Support <[email protected]> Reply-To: [email protected] To: mlkessell@**** Cc: monicakessell02@****
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    ____________________________________________________________________ Intego Technical Support          http://www.intego.com/support
    User manuals are available from the 'Help' menu in all Intego software. Keep up-to-date with the latest Mac security information.
    Visit the Intego Mac Security Blog: http://www.intego.com/mac-security-blog/ Follow us on Twitter: @IntegoSecurity
    Facebook: http://www.fa****.com/Intego ____________________________________________________________________
    Monica Kessell <monicakessell02@****>          Fri, Mar 15, 2013 at 10:55 PM To: [email protected]
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