Why can Adobe not deauthorize a reader?

I have spent 2 hours on the phone being passed between tech support and customer support and none of them undestands how Digital Editions and authorisation works - most people did not even know what the software was!
All I want is for Adobe to remove the details of a Sony Reader from my Adobe ID as I have sold it and the new owner needs to authorise it to his Adob ID.
I do not have the device now, he does. I did not know I had to deauthorise it before selling, as I never used DE after installing it. I only used free
Ebooks
How hard can this be? Surely if Adobe are implementing DRM then you must be able to manage it correctly? Why is there seemingly no knowledge of which depratment can handle de/authorisations?
How can I allow the new owner to use the device with DE to purchase online ebooks?
Thanks
Blonkster

Two problems:
1.) You can only deactivate the Reader if you have the Reader. So you'll want to communicate to the person that bought it the following:
- Plug in Reader onto a Windows machine where they have Digital Editions authorized against their AdobeID (authorization/deauthorization of Sony Readers, currently only works on Windows)
- After noticing that the Reader is recognized, press "Ctrl-Shift-E" which will bring up the device deactivation dialog
- Following the deactivation, unplug and replug the Sony Reader and they should be present with the device activation dialog
2.) Adobe only offers support for Digital Editions via Web (click on the "Submit a web case" link). Calling tech support would be unhelpful, but they normally just tell you that up front, so it's suprising/upsetting that they bounced you around.
Edit:
(But since I already told you this on the MobileRead forums, why did you waste your time with support, or did that happen beforehand?)

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