Why can I change the callout text font in some documents and not others?

By experimenting I have determined that some documents that will allow me to add callouts also let me change the text font to a different font or font size.  Other documents that will let me add callouts will not allow me to change the text font. A specific example is that I can add callouts and change the callout's font in pdf's I create by printing from Word, but a datasheet I have from a manufacturer I use will allow me to add callouts but not change the callout font.  Why can't I change the font in callouts I add to the datasheet?  I am using Acrobat 9.5.2.  Thanks for the help.

Thanks Bob, I didn't think of that, I suppose that would work.  Basically I would just like to have more text sizes to choose from in the drop down menu, I guess its more an issue of laziness on my part than anything else.  I could make a character style for it, but then I'd probably have 10 different character styles just to change the size of my text when it would be less hassle just to type in the size I need.  I was just looking for a quick fix default option that I was used to having at my old job.

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