Why can I no longer change Global Plan options from the website?

I used to be able to add and remove the $29.99 Global Option (reduced phone minutes and 100MB data) via the web interface, but now it is no longer possible. When I click on "My Global Device & Services", I see "My Global Plan" but when I click on "Change Plan", I am transferred to a page where all I can do is change my OVERALL Verizon plan - no global features!

    Thanks for trying to get that plan changed yourself, Zap13. We want to make managing your account easy. On that Change Plan page you described, there should be a tab at the top next to "Chose your plan options" that says "International & Global (Optional)". From there you should be able to make any international plan changes needed.
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport

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