Why can I not automatically download a new voice as the Dictation

I have bought Bingo Caller Pro for Mac as I live in a retirement village, and wish to use it for that purpose, however, (voice) Alex is not understood by some of our older ladies.
I have tried to download both Tessa (South african voice) and Daniel (UK voice) as the option says This voice will be automatically downloaded. After the whole download process is complete, I get a message, sorry not complete an error occurred. Please can someone help me. thank you Lucille

I cannot find "Bingo Caller PRO" in the iTunes store to investigate it. Plain "Bingo Caller" is there in the PREVIEW page but the link to the Mac App Store resolves to the Mac App Store Main page.
The PRO version is found by Google at many unsafe download sites
That said, the new voice download must have been accomplished "In App" or from some other download site. The PLAIN Bingo Caller Preview page has this to contact support > http://www.thewallacebunch.com/bingo-caller
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