Why can i not connect to face time

Can you please tell me why I can not connect to face time.  It ask for me to put in my user name and password, then it searches.  then it goes to the next screan where it said "People will call you using your email address. What would youlike to use?" then you hit next. It will say verifying and then it goes back to the enter Apple Id page.  what is going on?  Please help. I am getting very upset with the thin.
Thanks,
Glen Holt

Hi Glen,
Have you followed all of the steps outline in this support article?
http://support.apple.com/kb/TS3367
Cheers,
GB

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