Why can I not download a converted file (xl from pdf)?

I have a converted file (XL from PDF) but I cannot download it. Never before had a problem. What am I doing wrong?

Hi Peter,
I'd like to assist!
What is happening when you try to convert from PDF to Excel? Are you receiving a specific error message? Was the file an Excel doc prior to being converted to PDF?
Looking forward to hearing back from you.
Kind regards, Stacy

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