Why can I not download from the iTunes Store??

I bought an album from the iTunes Store via my iPhone 5 and despite the fact that I have a strong 4G signal, it is telling me that one track is going to take over 42 minutes to download! I checked the speed on Speed Test and it showed 32mbps download and 10mbps upload. EE told me that as nothing else is affected (I can connect to other apps such as You Tube and Safari fine) then it must be a fault with my iPhone or iTunes. They also mentioned that there was a known issue with update 6.1.3 where the handset showed an LTE signal when there was actually none. Anyone aware of this?

Try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works.

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Why can I not connect to the itunes store on my iPhone?

Why can I not connect to the itunes store on my iPhone? Heard that other people are having the same problem and that Apple needs to fix it.

Hello sakif16,
Thank you for using Apple Support Communities.
For more information, take a look at:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Have a nice day,
Mario

TS1368 Why can I only download from the apps store and not itunes

Why can I only download from apps store and not iTunes.

Try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works.

After Upgrade can't preview/download from the ITunes Store-I have internet

I just upgraded my ITunes and now am unable to preview anything from the ITunes store. I can listen to the radio from ITunes fine-I definately have internet-I've browsed through help and emailed for help! Anyone know what to do?? I get a message saying 'make sure your internet connection is active and try again'

Received email response from support and works fine now. Thank you so much! Highly advise anyone else to do the same as the response was clear and fast!

Why can i not connect to the itunes store

im in a game and i cant connect to the itunes store why? Help

Hello sakif16,
Thank you for using Apple Support Communities.
For more information, take a look at:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Have a nice day,
Mario

TS1368 why can i not connect to the itunes store?

Why can I not connect to update my apps on my I phone?

Hello sakif16,
Thank you for using Apple Support Communities.
For more information, take a look at:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Have a nice day,
Mario

HT1491 Why can I not connect to the ITunes Store for updates?

This is the second time in less than a year that I cannot access the ITunes Store for updates to my IPad. I have reset my settings with no luck. Can someone help because Apple does not seem to want to.?

Saw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

Why can i not purchase from the app store?

I am having problems getting my ipad mini to download apps from the app store. I have a Iphone 5 and Ipad mini wifi
Please help

Please explain more - what happens, when you try? Where does it fail exactly?
Can you purchase apps with your iPhone, but not with the iPad mini?
Are you using the same AppleIDs on both devices?

Why can I not get to the iTunes store or sync my iPod Touch?

I am not able to sync my iPod or go to the iTunes store at all. I have turned off my firewall and my anti-virus and still can't do either. So it is obviously a problem with iTunes does anyone have any ideas for me to try? I am just frustrated that this won't work because its the program I use the most.

Looks like there's a general problem across the US and UK at Apple's end. I've not been able to connect since this morning and there are loads of threads on here about the same issue.

HT204266 Why can I not connect to the iTunes Store even though my password is correct and I have both Wifi and 3g?

Hello!
Could someone please help me?
I cannot connect to the iTunes store on my iPhone for some reason. I have reentered the password, shut the phone on and off a few times and have been able to connect to the iTunes store on my computer. This is a pretty big problem and I don't understand why it is happening.
Many thanks
Chris

Looks like there's a general problem across the US and UK at Apple's end. I've not been able to connect since this morning and there are loads of threads on here about the same issue.

Why can i not download from the US site

I live in Cape Town, South Africa, and have noticed that the app store in the US has different apps and games as oppsed to the app store in SA.SA has many apps and games but mostly are demo's and you have to pay for the full game, while the us site has full games that you do not have to pay for?

I moved across from Australia to the US with my phone and the guys in the apple store did something so that we "transferred" my account - put new address/credit card etc but did not need new user name.
However a recent software upgrade or some sort of bug has mine reverting to the old email address not my new one. For the live of me I cannot work out how to change that setting. Any Ideas?

Why am I missing artwork only and exactly for the albums I downloaded from the iTunes Store when I then sync them from PC (non-Mac) to my iPhone??

Why am I missing artwork only and exactly for the albums I downloaded from the iTunes Store when I then sync them from PC (non-Mac) to my iPhone??
And why can I not find a way to post this message to Apple Support without paying 35 Euros?

Thanks, randers4,
I don't do auto-sync. Too much music on my PC for that. I manually copy and/or delete.
And I did delete the iTunes-acquired albums from the phone and then copied them back on:
No change...

Why can't I connect to the ITunes Store?Also can't download any CD's.For 3 weeks now and no tech support to help on phone?what is up???

Why can't I connect to the ITunes Store?Even through I troubleshooted with the info I was e-mailed,created new password,
made sure date,keychain was correct etc and still cannot open store .I have MacOSX 10.4.11 and it does not let me download
the latest version of iTunes.I need to speak to someone on the phone as it has been over 3 weeks now and this issue is still
not resolved. also cannot download any CD's. After reinstalling disc 1 as told by 1 800 MY APPLE (as I was unable to cut and paste
on my Mac)I ended up having to bring the computer in to the Apple Store on 5th Ave in Manhattan as it also required Disc 2 .
Unfortunately I did not back up my music library and was not told it would be fully erased due to reinstallation. My 6 year music
library got completely wiped out.iTunes had a history of my purchases but I received an e-mail stating about 35 songs and
videos I purchased cannot be retroactive due to modification(I don't know what this means)I greatly appreciate if someone would
help me clarify this issue.
Thank you.
Sincerely,
Maria

Does it work at Starbucks and Public Library?
Have you tried updating the router firmware?

I can not purchase from the iTunes store because of the security question I am I do not know your security question and alternative mail has been hacked

I can not purchase from the iTunes store because of the security question I am I do not know your security question and alternative mail has been hacked

You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87808)

Can the first generation iPad play an 720p HD video downloaded from the iTunes store?

Hello fellow Apple users!
I am just wondering if the iPad 1 could play a 720p video downloaded from the iTunes store.
I'd love to watch a movie in HD but I don't wanna waste money on something I can't consume.
Thanks a lot!

1. Double-click the Home button to see all Inactive Apps in Task Bar
2. Hold the Apps down for a second or two until you see the minus sign
3. Tap the minus sign to close App
4. Tap center of screen to return to Home Screen
5. Reset iPad. Hold the Sleep and Home button down for about 10 second until you see the Apple logo. Ignore the red slider

Why can I not download from the iTunes Store??

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