Why can I not get back money that I was unrightfully charged?

I had a promotional offer for a free Iphone 5C and when I ordered it , they ended up debiting my bank account. I called twice and was told they would put it back, After 10 days , I called a 3rd time and was told I would either have to take a credit to my account or wait 4 weeks to get my money back on my credit card. It only takes a minute to take it so, why should it take 4 weeks to get it back? And why was I lied to twice when the agent said it would be taken care of immediately?????

It seems like it can be taken care of immediately by a bill credit. A bill credit does not put the money back on your credit card but takes it off your bill. To me it's the same. So if you have a $100 credit on your bill you have $100 that you pay back to your credit card rather than to Verizon. If you want anything else the request must be submitted through the fiancé department and has to then be researched and approved before being paid. I would say take the bill credit. You're still getting your money back.

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