Why can I not get the creative cloud to install on my MacBook Air? I keep getting an error saying I need to download a new copy

Please read https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
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-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
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If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
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Sign up for early access to File and Font Syncing. It's being rolled out slowly to work out the early glitches:
http://blogs.adobe.com/creativecloud/file-and-typekit-font-sync-rolling-out/

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http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

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The license allows YOU to install on a 2nd computer... it does not allow someone else to use your license
Licenses and terms of use | Adobe
You may also not purchase an Education version for someone, they must do that for themself... if they qualify
Adobe Education... Start here https://creative.adobe.com/join/edu
Education Plan https://creative.adobe.com/plans?plan=edu
One Year Intro Price http://forums.adobe.com/thread/1448933?tstart=0
http://www.adobe.com/products/creativecloud/students.edu.html
http://www.adobe.com/education/students/student-eligibility-guide.edu.html
ID Proof http://www.adobe.com/store/au_edu/academic_id.html
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Creative Cloud Help | Creative Cloud Market
"Creative Cloud Market is available to all paid Creative Cloud members except photography plan customers.
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What is the 2014 release of Creative Cloud?
The 2014 release of Creative Cloud includes all-new versions of 14 CC desktop applications. This release includes hundreds of new features — including major performance improvements — and countless refinements in the tools you use the most, plus support for cutting-edge hardware and standards. It also includes new mobile apps such as Adobe Sketch and Adobe Line, new Adobe creative hardware like Adobe Ink and Adobe Slide, as well as new integrated cloud services and features.
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View the latest list of countries where Creative Cloud is available for individuals, teams, and small businesses. Enterprise customers should request a consultation.
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Creative Cloud Help | Creative Cloud / Common Questions
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Why can I not get the creative cloud to install on my MacBook Air? I keep getting an error saying I need to download a new copy

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