Why can I not hear sound on my ipod touch?

I can hear the sound with the head phones or when it is on the dock but if i just want to listen to music I hear nothing.. I have checked and all sound is enabled. My Ipod is about a week old and it is the top of the line so I was told. any ideas how i can get sound working?

Is the volume turned up?
Play music without the dock and earbuds. Adjust the volume while the music is playing.

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