Why can I not import pictures any more? Lightroom says "Your Lightroom 5 64-bit does not work correctly"

Why can I not import pictures any more?
Lightroom says "Your Lightroom 5 64-bit does not work correctly"
Technical informations:
PC with Windows 7 64-bit, Lightroom 5.7.1 64-bit installed.
What I have done:
I downloaded the newest LR 5.71 and installed it again - mode repair; without success
I checked my PC with Norton 360: full scanning and optimizing registry
I restarted the PC and than I installed the LR 5.7 again - repair
Trouble 1:
Two days ago I could work with my LR 5 and to import pictures from a SD was no problem. Now I can start LR 5 and I can watch/modify pictures, but as soon as I try to import new pictures LR 5 stops and gives the message "your LR 5 64-bit does not work correctly - searching for solution". I have not changed anything in my computer since lasttime LR 5 worked properly, only the registry was optimized by Norton 360.
Trouble 2:
I live in Switzerland and my language ist German. I dit not find a place where I can present my problem in German, e.g. a phone number oder email-address oder german-chat. My English is to week for a discussion for computer problems and do understand it.
Help:
I would very appreciate if anybody can help me, either to trouble 1 or to trouble 2. Thanks.

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