Why can I not make any in app purchases? The two games I have tried are game of war fire age and candy crush. They both tell me that my device cannot connect to iTunes. I've tried on my iPhone 5s as well as my iPad mini2.
I've tried restarting both devices, I've reinstalled the apps, I've reset both devices, I've logged out and back in, and I've tried on both wifi and cellular. Any help would be appreciated.
Also, I have purchased other apps and music on iTunes since the problem started.
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Why can't I make an in app purchase on my ipad. I'm trying to buy something for 49.99 and I have 50.00 on my account from a gift card I just bought.
As RG says, if you're in the US, you haven't allowed for the sales taxes charged by your city and state. You'll need to buy something less expensive, add a credit card, or redeem an additional iTunes card.
Regards. -
Why can't I make an in-app purchase?
I try to make an in-app purchase and I get a message saying could not complete purchase and that I should go to the support site. I have a grist card and I still can't make an in-app purchase. Why can't I make an in app purchase?
I think it is telling you to contact itunes support, which is exactly what you should do
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If this user to user forum could not help you with your issue, contact Apple to get your Device serviced or looked at.
http://www.apple.com/contact/ -
HT4009 Why can't I make an in app purchase
Why can't I make an in app purchase
Note:
Some In-App Purchases require a Credit Card.
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I've never had a credit card on my iTunes account because I mostly purchase free apps and because I don't own a credit card. If I want to buy an app I use a family members Apple ID. I had two $10 iTunes gift cards and I put them as credits to my iTunes account. Now I'm trying to make an in-app purchase of something worth 19.99 and it says that my iTunes account has insufficient funds. The billing information appears and I choose "none" as I always have for it to charge it to my credit balance but again it says that I have insufficient funds. I checked in my iTunes account and it still says that I have a $20 credit balance.
You have a Puerto Rico address on your account ? From a quick search I've found one site from somebody in Puerto Rico that includes a screenshot for an app receipt showing tax of 7 cents added to a 99 cent purchase. Are you able to view the purchase history on the account that you've been using, and see what prices show on them (e.g. if the store's listed price or price plus tax) : Store > View Account menu option on a computer's iTunes, then 'see all' link next to the Purchase History section.
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Why can i not view any of my purchased books after iOS 6 update?
I have updated ibooks on iOS6 and now when i click on purchased i can not view any old purchased books in icloud or view my pre orders help please
If You are trying to watch content when you are downloading, it let it download then watch it this works for me as i had the same problem.
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Any one know why does these happens I want to get an app from my apple store in Spain and apparently my account is not valid because I am out side the Us
You can only purchase from a particular country's App Store if you have a registered credit card in that country and if that credit card is tied to a physical address in that country. So unless you have a credit card in Spain registered to an address in Spain, you can't buy from their App Store.
If you meet the criteria and you need to change the store that you are currently in....
Go to Settings>iTunes and App Stores>Apple ID
Tap your ID
Tap View Apple ID
Enter your password
Go to country/region in the popup window to change the store -
Why can I not download any apps to my Itouch Gen 2?
Why can I not download any apps to my Itouch Gen 2?
SO, I just purchased 2 4th gen ITouch’s and a 2nd gen Ipad for my kids. All is well and fine however my second gen device is toast so I am using one of my kids older 2 gen ITouch. My kids had been complaining that they could not download anything on the 2nd gen devices but I figured they were doing something wrong, my bad. The device has Netflix that works just fine but I am finding that if I were to delete the app and did not have it backed up I would not be able to get it back from the appstore. The device has been taken care of and is in good working order, but I am finding that Apple has chosen to no longer support IOS4.2.1 which I get. However I would expect that at a minimum I would be able to download any app that was available for the 4.2.1 os at the time the next version was released.
Drive space it cheap and ****** off customers are expensive.
Apparently Apple has planned obsolescence built into their business plan which I am finding pretty hard to swallow.
I just purchased over a grand worth of new devices and I am wondering if that was wise since apparently apple will deem them obsolete in a couple of years. That great because the newer devises are great, however I have a devise that there is nothing wrong with and apple has made the choice to no longer support the devise and not allow applicable software downloads making the devise basically useless. This is not supporting your customers!
I would hope that Apple changes their posture on this planned Obsolescence and backs its products durability with the ability to get applicable apps for the actual lifetime of the devise and not some 2 year window.
I brought my concerns to the nearest apple store where they gave me some song and dance about how the older devise was not fast enough. This is probably true for the newer apps but I think if this was a limitation then ITunes should make the newest version of the app at the time of the app is available for the devise.
Like I said drive space is cheap and this is like a row in some database.
I am wondering if I will continue to buy apple products.If it really is only your email, that is not valid, reset your primary email address at https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/
If that does not work, because of a forgotten password or security questions, or because your account has been disabled for security purposes, you need to give Apple Support a call - only they will be able to help you. See this webpage on how to contact Apple Support in your country: There are either telephone numbers given or an email form:
Apple ID: Contacting Apple for help with Apple ID account security
Explain, that you need help with an account security problem.
You can also try to email the iTunes Support using this form: https://ssl.apple.com/emea/support/itunes/contact.html -
Cannot connect to iTunes store when trying to update or download apps, I have tried updates and adjusting the date
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
hello! i am using ipad n i am not able to connect to itunes store.Whenever i open itunes it syas "cannot connect to itunes store".i tried resetting the network settings n also tried changing the dat and time settings as mentioned but it still doesnt work!please help!
Saw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
Apple charged me £20.99 for in-app purchase for an app I just bought an hour ago while I did not bought any in-app purchase. How could I make claim and refund this money?
If you didn't make an in-app purchase within the app then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
You may also want to turn off in-app purchases via Settings > General > Restrictions > In-App Purchases 'off' -
Help I have an iPad 2 and recently had to upgrade to 6 OS. All was well until yesterday when I received N error message that I cannot connect to iTunes. I tried the reset and changing the date and neither worked. Does anyone have another solution that works? I see others are having the same problem.
Saw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
Why can I not see any of my music purchases, I have not changed my ID or account details
Why can I not see any of my music purchases, I have not changed my ID or account details?
Hi,
Please enable Speakers in Playback devices as follows:
1. Right click speaker icon (right hand corner)
2. Select Playback devices
3. Right click Speakers
4. Enable it and set as Default
5. Click Apply/Ok
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. -
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