Why can I not purchase movies on iTunes?

When I go to the movie I want, the box to purchase is greyed out and I cannot click on it. I checked my preference and they allow for all content. I checked the country code and updated my CC info. The movies that I am trying to purchase are available. I just recently updated to the most recent software. Please help.

You need to do what it says to do and contact itunes support:
http://www.apple.com/support/itunes/contact/

Similar Messages

TS3297 Why can I not purchase movies from iTunes?

I have tried on all of my devices to purchase a movie and a box pops up that says:
Your Purchase Could Not Be Completed
For assistance, contact iTunes Support at www.apple.com/support/itunes/ww/.
I have checked to make sure my account and software is up to date but this box pops up on the apple tv, ipad, ipod and mac. I have also followed the link and it does not give me an answer. Help!!
Oh! I am able to purchase music.

You need to do what it says to do and contact itunes support:
http://www.apple.com/support/itunes/contact/

Why can I not download movies via iTunes?

I have a Dutch account and I cannot find any movies to be downloaded in iTunes, although the Dutch support site says I can choose from a variety of movies...?

Sorry, but Apple apparently has not been able to obtain the rights to sell movies in the Dutch iTunes Store, so they will not be available to you. If or when that will change, no one here can say.
I don't read Dutch so I can't confirm what the Apple support pages say, but if they are specific to the Netherlands (many support pages are generic, so there may be a disclaimer somewhere on the page) and do indeed say that you can buy movies, that information is incorrect.
Regards.

Why can't i purchase videos in itunes?! is it a country/region restriction!?

why can't i purchase videos in itunes?! is it a country/region restriction!?

You can only purchase what the itunes store in your country sells.
The owners of the distribution rights of music/movies/etc. must allow itunes to sell their content. Unless and until Apple is able to reach an agreement with these companies, then they will not be able to provide.

HT3702 Why can I not purchase lollipop? I am able to purchase other boosters but not this anyone know why?

Why can I not purchase lollipop? I am able to purchase other boosters but not this one. Any suggestions??

What happens when you try to buy it, does the 'buy' button not work, do you get any error messages ... ?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users, we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ?

Why can I not buy Outlander in iTunes? button is greyed out.

why can I not buy Outlander in iTunes? button is greyed out.
I searched for the program, found it, but the buy button is totally unresponsive. Other some other programs work, others do not.

Is this the film Outlander ? If it is then it's rated 15 here in the UK - do you have an age rating set in the Parental tab in iTunes > Preferences (command-comma) that is protecting the buy button ?

Why can I not connect to the itunes store on my iPhone?

Why can I not connect to the itunes store on my iPhone? Heard that other people are having the same problem and that Apple needs to fix it.

Hello sakif16,
Thank you for using Apple Support Communities.
For more information, take a look at:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Have a nice day,
Mario

Why can't I purchase movies on my iPad? When I hit buy it doesn't download.

Why can't I purchase movies on my iPad? When I hit buy it doesn't download.

Ok. That's strange. The download should show up immediately in the lower right. Even if it is stuck, you will se the red number. So something is blocking the purchase. Take a look at setting, restrictions, and see if something there is turned on that might be blocking you.

Why can i not buy music from itunes store,this only happened recently

Why can i not buy music from itunes store,this has only happened recently ?

O.K. Everything seems to be in order now!
I don't know what happened but this is the results....
After attempting to edit change the information on my iTunesMS account at least 7 times, I posted the above question, logged out of iTunes, closed down all my apps and turned off my computer.
A few hours later, I thought I would give it one more try and when I turned on iTunes, went to the Music Store and then 'reviewed' my account... it had my old American address on it with the country listed as Sweden... I just left it alone, as it didn't have my credit card info listed at all... Curiously, I'm clueless about that (though I did send this same complaint to Apple during the first posting... did that have anything to do with it?) When I clicked the continue button (without changing any info) it prompted me that I was finished setting up my iTunes Music Store account and I was immediately able to download some songs....(using the iTunes Music card--- I have not tried my MasterCard!)
So basically, I did nothing except close iTunes, turn off my computer and later rebooted it and opened iTunes! Strange... does that seem like a fix or what?

HT3209 I know my computer cannot play HD but why can I not purchase HD on my computer for my iPAD which can play HD?

I know my computer cannot play HD but why can I not purchase HD on my computer to play on my iPad which is capable.

Fast answers:
1. Try resetting NVRAM/PRAM and SMC. Doesn't usually 'cure' keyboard problems you report, but it costs nothing and only takes a few minutes.
https://discussions.apple.com/thread/3819550?start=0&tstart=0
2. Try plugging in a USB keyboard. Doesn't absolutely have to be a Mac keyboard. A PC keyboard will work for a test. If the typing problem does not occur with the USB keyboard, you have a temporary solution until you can arrange to visit a repair facility.
3. If your MacBook is older and has a user-removable battery, shut down the computer, remove the battery, and examine it for signs of 'bulging' or swelling. Then connect the computer to the Magsafe power supply, without reinstalling the battery, and turn it back on. If the keyboard problem has gone away, it was likely caused by a swelling battery.

Why can't I purchase movies from my Apple TV? When searching not all available movies even show up!

I've had my apple tv for a while now, but have never actually purchased anything from the itunes store directly from the device. A friend recommended "Sleepless in Seattle" to me, and since it's not in Netflix or On Demand, I decided to buy it from itunes.
In doing a search in the Movies section of my Apple TV and typing in "Sleepl", I got no results. Bummed, I went onto Amazon to see how much the DVD would cost. On a whim, I opened itunes on my computer and did a search for the movie. To my shock, it is available for purchase on itunes for $9.99!
Once I found this out, I went back to my Apple TV and searched again. The movie still didn't appear to exist. I noticed then that every movie on the apple tv only gave me the option of renting, not buying. I was going to purchase from my computer, but then thought better of it because I wasn't sure it would be made available for me to watch on the apple tv.
Is there something wrong with my system? Why can't I buy movies from the device? I can buy tv shows, so it just seems weird to me that this is limited to the movies!

Ha, ha, you are such a tool!
That profile was written in 2007 and never updated. Unlike you, I don't live on this forum. I have one 5 year old Dell gathering dust, waiting for the trash that has some kids software on it my kids never use.
Currently I own a 27 inch iMac, and a 21 inch iMac used by my wife. I just sold my MacBook Air, which replaced my MacBook Pro of two years ago. I have an AppleTV v2, and unfortunately gave my AppleTV v1 to a friend before I realized they stripped out the movie purchase feature. We also own an iPad, two iPhones, and 4 iPods, two of which are used as digital music storage for our cars.
So yes, all of my factual posts concerning Apple's shocking decision to try to hide the fact they removed significant functionality from AppleTV when they revved it, are just driven by the fact that 4 years ago I used almost no apple products. Apparently I harbor a twisted desire to hurt the company that provides me almost all of my technology of choice today, despite being an early software developer for the Mac, helping start two Macinotosh software companies in the 1980s and 1990s, and working at Apple for 2 years in the early 90s.
The truth is, Apple's products weren't so good 15 years ago so I gradually switched to Windows for professional reasons. About 4 years go I bought an iPhone, and started to wake up to the fact that Apple had done a tremendous job moving the Mac platform to the intel architecture, and was very happy to replace my crappy dells with Apple products.
But that doesn't mean I wear blinders when their product teams and marketing department makes mistakes, or does something deceptive.

Why can I only purchase movies from within my own country?

Or moreover, Why can't I buy movies from the ITunes family in other countries?

You can ONLY buy from the itunes store of the country of your residence ( proven by the billing address on your credit card) and ONLY while inside the borders of that country.

TS1368 why can i not connect to the itunes store?

Why can I not connect to update my apps on my I phone?

Hello sakif16,
Thank you for using Apple Support Communities.
For more information, take a look at:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Have a nice day,
Mario

Why can't I purchase movies or tv-shows in Norway?

I was wondering why I can't purchase movies or TV-shows from iTunes. I'm from Norway, so my account is registered i Norway. Apple don't sell Apple TV i Norway either. WHY?!

Because Apple doesn't have permission to sell enough movies and TV shows in Norway to open sections for them in its iTunes Store.
(58694)

Can't see purchased movies from itunes on iPad

I can't see the movies I purchased on my iPad. I sync them from itunes. They are on the ipad based on the hard drive space used. But when I tap the ipod icon, I can't see movies or video on the bottom of screen or on the left hand side that would point to the movies.
Any help?

thor68 wrote:
I can't see the movies I purchased on my iPad. I sync them from itunes.
+If you did download them to your iPad, restart your iPad or try a hard reset.+
Restart the iPad by holding down on the sleep button at the top of the iPad until the red slider appears, then slide to the right to power off the iPad. Turn the iPad on again by pressing the sleep button until the Apple logo appears. Once the iPad has fully rebooted, find your app, and tap the icon to relaunch.
Try a hard reset by pressing and holding down on the sleep button at the top of the iPad while holding down on the home button at the bottom, until the Apple logo appears and the iPad restarts. Launch the Videos again and see If the movies are showing.
+If they were downloaded to your computer in iTunes, then do as Philly suggests, sync your iPad to your computer.+
Connect your iPad to the computer, launch iTunes, select your device on the left side in iTunes, click on movies at the top of iTunes, click sync movies, click on the movies that you want to put on the iPad, click apply in the lower right corner in iTunes, then click sync. That will put the movies on your iPad. Open the Videos app and you are good to go.

Why can I not purchase movies on iTunes?

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