Why can I not receive calls on FaceTime but can make them?

I can make calls on FaceTime but cannot receive them. I"m told that when I'm called it rings but I do not hear it. I am able to make calls that connect with no issues. Why is this happening?

Hey jodimb,
Thanks for the question. To troubleshoot this issue, we’ll need to isolate if it originates on your end or the caller’s end. See the section titled “Troubleshooting FaceTime for Mac” in this resource:
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/TS4185
Additional Information:
Unable to make or receive FaceTime calls after April 16, 2014
http://support.apple.com/kb/TS5419
Thanks,
Matt M.

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Why can I not receive calls on FaceTime but can make them?

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