Why can I not receive calls on iPhone 6 ?

I have just got my new iPhone  6 and cannot receive calls. They go straight to voicemail. I don not even receive the voicemail not receiving. called verizon and they can call me back but when i tried on another phone and Skype it @didn't work>

    Julz11111,
Hearing that your calls aren't going through is very worriesome and we want to help. Lets check something out. Please turn off Advanced Calling by going to Settings>Cellular>Enable LTE and then place the check mark next to Data Only. After that please turn the phone off, remove the SIM for 30 seconds, put the SIM back in, and turn the phone on. Let us know if that resolves this issue and kicks your calls into working for you.
SarahO_VZW
Follow us on Twitter @VZWSupport

Similar Messages

  • Why can I not receive calls on FaceTime but can make them?

    I can make calls on FaceTime but cannot receive them. I"m told that when I'm called it rings but I do not hear it. I am able to make calls that connect with no issues. Why is this happening?

    Hey jodimb,
    Thanks for the question. To troubleshoot this issue, we’ll need to isolate if it originates on your end or the caller’s end. See the section titled “Troubleshooting FaceTime for Mac” in this resource:
    FaceTime for Mac: Troubleshooting FaceTime
    http://support.apple.com/kb/TS4185
    Additional Information:
    Unable to make or receive FaceTime calls after April 16, 2014
    http://support.apple.com/kb/TS5419
    Thanks,
    Matt M.

  • Please explain why I have not received my $200 iPhone 6 Trade In Promo   Gift card. I sent it to Trade In Center in packaging sent to me by Verizon on November 26, 2014. I have called the Trade In Support team 877-835-2024 to check status and receive a di

    Please explain why I have not received my $200 iPhone 6 Trade In Promo   Gift card. I sent it to Trade In Center in packaging sent to me by Verizon on November 26, 2014. I have called the Trade In Support team 877-835-2024 to check status and receive a different response each time I call. 1)it was received and it takes weeks/months to perform analysis on the device 2) you sent it to the wrong address 3) just wait 4) i will 'expedite' your issue. I've asked to speak with supervisors and the CSR will not let me speak with anyone confirming 'you will just be told the same thing I am telling you'. Well - nothing ever comes of it. Please assist. I have been a Verizon customer for years and am frustrated with the lack of customer care. Like many others I am ready to switch carriers.

    I wanted to add my voice to the growing chorus of people complaining about VZW's trade in program. i received the exact same excuse for denying the full value of my perfectly good and DEACTIVATED iphone 4s.
    i DID manage to get through to the trade in team, and after explaining the situation, i was told that my problem could be escalated the the tech team. the anonymous trade-in woman transfers me to the normal VZW cust support line... huh?
    i wait again and finally get through. unlike the trade-in woman, the cust support rep immediately identifies himself. willie was as helpful as he was allowed to be, but sadly, that wasn't very much. the trade in people and VZW hold all of the cards.
    THEY say that the de-activation lock wasn't turned off, i say it was.
    there is no way to prove either assertion.
    there is no appeal.
    they just deny, deny, deny, as evidenced by all of the other complaints posted here and elsewhere.
    willie WAS able however, to get me an additional credit for my 'inconvenience'.
    while i genuinely appreciate his effort on my behalf, it doesn't absolve the company from the way they handle the trade-in program, whether it's farmed out to a 3rd party or not.
    i will be filing complaints with the PSC, BBB, and NYS Att'y General.

  • HT201320 Why can i not receive email with my icloud account but I can send it out only

    Why can i not receive email with my icloud account but I can send it out only

    Hi Nortarian,
    The article below will walk you through the troubleshooting steps for email on your iPad:
    iOS: Unable to send or receive email
    If you are unable to send or receive email, try the following steps:
    Restart the iOS device.
    Tap Safari and attempt to load a webpage to ensure that the device has Internet access. If you're unable to load a webpage, try the Wi-Fi assistant.
    Try an alternative Internet connection.
    If your email is provided by your Internet provider, try connecting from the home network.
    If your iOS device has an active cellular data plan, try to disable Wi-Fi:  Tap Settings > Wi-Fi and turn off Wi-Fi.
    If not, try a different Wi-Fi network.
    Log in to your email provider's website to ensure that the account is active and the password is correct.
    Delete the account from Settings > Mail, Contacts, Calendars and then add the email account again on the iOS device.
    Hope this helps ....
    - Judy

  • HT1386 Why can I not connect my new iPhone 5s to my laptop I used to sink my old iPhone

    why can i not sync my new iphone 5s with my lap top.

    No idea.
    What happens when you try?  Any info?

  • Why can't I receive calls from landline phones?

    My phone was fine until yesterday. I decided to change my service to another provider and since then I can no longer receive phone calls from landlines to my phone. The phone service has not switched over yet and I still have verizon service and It's the same number, just going to be with a different provider. I can call out and receive calls from cell phones just not landlines, they just go to some voicemail thing. Is this a problem with verizon's service, the fact that the phone is in transition of providers or something else?
    Solved!
    Go to Solution.

    Well, perhaps all the problems aren't gone, I have noise in the line now, and some people who call the line get a taped message, and leave messages on an "answering machine" that is not mine and that I cannot access in any way.
    This is not new technology. Come on, Verizon. Why did this stuff work in 1975 and not now?

  • Facetime on Macbook not receiving calls from iPhone on Wifi

    I have upgraded to Yosemite, and facetime is connected to my apple ID and the iPhone Wifi option is turned on.
    I can call out from my computer using the iPhone no problem. Both the Mac and Phone are signed into the same apple ID and the telephone number is the same. So ... one way calls are working.
    I can also receive calls on my Mac WHEN I am on a call from the Mac through the iPhone. I can hold and swtich, end calls etc etc ...
    HOWEVER, when someone calls me on my iPhone and I am at my Mac, the Mac does NOT show the call ... my iPhone just rings over and over, no connection to the Mac ....
    Something is askew .... ??
    Mark

    Having the exact same problem , anyone have any ideas?

  • Why Can't I Receive calls on my phone

    hi i need help as i cant receive calls on my phone and its been like this on the last couple of phone that i have had which were the same as it was happening on them as well as a lot of other things

    I don't think a smudge on the screen and incoming calls are in anyway tied together.
    You have a problem with your SIM or network. Something is not putting the calls through to your handset.
    You need to call Orange and have them ESCALATE this isssue up to RIM's level two tech support.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Why can't I receive messages from iPhone users with my new Galaxy s4?

    I just got the Galaxy s4 and switched to that from my iPhone. I can't recieve any messages from Iphone users, please help me...

    Sounds like you didn't deactivate iMessage on your iPhone before you switched over. You will need to talk to Apple Support

  • Why can I not receive iMessages on my iPod touch 4g after updating my iPhone 5 to iOS 7?

    Yes, you read correctly.  I updated my iPhone to iOS 7, and poof!!!  Now iMessages are not being sent to my iPod touch.  What happened?!

    Without knowing what happens when you try to send one.
    iOS: Troubleshooting Messages
    You you receive them?

  • Why can I not make calls on my iphone with the new software update (sprint)

    I'm not able to make calls for hours at a time or recieve text messages on my iPhone 4S. This has all started happening after I updated to the new software. HELP?!

    Hello Ciddy14,
    Thank you for using Apple Support Communities!
    First, if you have not already, I would restart the iPhone then try again.
    Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
    After the device has turned off, press and hold the Sleep/Wake button until the Apple logo appears.
    From: iOS: Turning off and on (restarting) and resetting
              http://support.apple.com/kb/ht1430
    If the issue persists, I would next try the troubleshooting in this article:
    OS: Troubleshooting Siri
    http://support.apple.com/kb/TS4079
    And if the issue still persists, I would then backup and restore your phone to iTunes.
    iOS: How to back up and restore your content
    http://support.apple.com/kb/HT1766
    Take care,
    Sterling

  • Why can we not pre-order the Iphone 4 due to tech problems? The US seams ok

    I have been trying to pre-Oreder the new Iphone and I have had no joy. For over an hour now the uk web page has had problems.
    I do not think is fair how other webpages on other countries like the US have no problem on making orders but the uk for some reason can not make any orders yet! Convenience?
    I can not even make it over the phone, why?
    I feel like the US is getting priority on this like the Ipad, although we are meant to be able to pre order on the same day.
    If you are not able to pre-order in a certain country, no one should be able to pre-order elsewhere. I am not happy the way this is being done, I understand Apple has technical problems, so stop pre orders deal with it and then start again.
    Like everybody who wants an Iphone 4 I can not waist all day trying to acces the website as I have work to do.
    But I also do not want to come to pre-order and havbing to wait longer than the 24th June becouse too many people have been ordering this while the uk site has been down.

    Thanks I did take notice but I also know that orders were made even though.
    I guess you just have to keep trying.
    I was able to order the bumpers for it about 45 min ago and now I have order the Iphone 4, but I still have friends that have not been able to order.
    Just need to keep trying till is fix! I'm ok now which is the most important.
    I know is hard and they will be overloaded but should be coping, i thought they coped very well with the Ipad!
    Anyway thanks for reading my moaning!

  • Why can I not pre order the iPhone 6 with us cellular?

    Yuo can pre-order the iPhone 6 for a coupe carries but not US cellular (which is my carrier). Just wondering why that is.

    Preorders are not live yet.
    Us cellular is not a major carrier and will not be sold by Apple.
    You will have to go through the carrier to get one, when they carry it.

  • Why can I not get to the iPhone user guide in Safari ?

    Just updated my iPhone 4S to iOS 6.0 last night. There's a lot of new stuff in here that I'd like to figure out. So naturally, I launched Safari on my phone, went to Bookmarks, scrolled down, and hit iPhone User Guide.
    When I do that, I get a 404 error that looks like it's coming from a regular website, not from the mobilized site that used to contain the User Guide. This site has been dead all day today.
    Is there a new way I'm supposed to be reading the help files on my iPhone under iOS 6.0? Why is the site dead?
    For the record, the bookmark leads to help.apple.com/iphone/6/  .

    You have several options:
    Go to http://support.apple.com/manuals/#iphone with Sarari on your phone and create your own bookmark; or
    Download the free iBooks app on your phone, then download the .pdf to your MBP, import it to iTunes and sync it to your phone by selecting it on the Books tab of your iTunes sync settings and syncing.  The manual will appear on the bookshelf in iBooks and you can tap on it and read it on your phone whenever your want.

  • Why can I not receive e-mail, but I can send it??

    The last e-mail I received in my Thunderbird e-mail was at 3:57am on 6/20/14. I can go to comcast and get my e-mail, but it is not coming to my computer under Thunderbird. Why??

    Close Thunderbird. Log onto the web mail page of your ISP and delete the oldest message in the inbox that has not yet been downloaded to Thunderbird. (Or move it to a server folder other than the inbox.) Launch Thunderbird and try again to "Get Mail".
    Sometimes a message with a malformed header can block Thunderbird from properly reading and downloading it from the server and that can prevent the download of the other messages in the server inbox.

Maybe you are looking for

  • How can i transfer music from my iphone 4 to itunes library?

    A while ago, my computer crashed and wiped out everything. I had to install Itunes. I've had my iPhone 4 for a year, and have many pictures and music on it. I still haven't updated my phone to version 5.1, and i would like to.. but my computer is say

  • How can i find out serial no of torch 9800 without the phone.

    How do I find out serial no of my torch 9800 without the physical phone ( is it in the packaging to the brand new phone?) so that I can report it being stolen and alert anyone buying a stolen hanset in 2nd hand Market. Who should I report it having b

  • Missing Function - Aging Report not match in System Currency in SBO 8.8

    Dear all, Version: (Please provide the current version) SBO 8.8 Patch: 10 Description of requirements: (Please provide a detailed description) In mentioned patch level, the result/outstanding balance of Aging Report in System Currency was difference

  • Update WCS inventory with a replacement WLC

    Hi, We are running WCS Version                                           6.0.181.0 and had a 5508 WLC fail that was connected to this WCS. The WLC was replaced and is running the same config and Software Version                 6.0.196.0. In WCS the

  • Flash xml file and file size?

    I have a flash animation that pulls in images using an xml file. I was wondering if the images must all load first? In other words, the images are timed to load at different times. I was thinking, when I did this, that the images would not be downloa