Why can i not redeem my code to get my serial number?

I have a redemption code. I cant put it anywhere to redeem and get my serial number. been at this for hours. I signed up for Adobe Online and then was never prompted. there are all kinds of pictures "showing" me how to do it but I cant call anyone to get any help. I am good with computers and normally don't have this kind of issue. I feel like I spent so much money and there is no way at all to fix this. I have done all of the online help prompts and nothing NOTHING is actually helping. All showing me the same thing which is the screen I cant seem to bring up. On my piece of paper I got with the program it says "enter the code" a lot of good that does me. PLEASE someone help Im in tears

Make sure you have cookies enabled and clear your cache.  If it continues to fail try using a different browser.
Though the following might be something you have already seen, since I can't tell from your explanation I should offer it anyways...
Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

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