Why can I not restore my iPod touch?

I updated my iPod and now it won't turn on and it says to connect it to iTunes. I connected it to iTunes and it says that I must restore it because the iPod is in recovery mode. When I try to restore it, I get a message that says "iPod cannot be restored at this time because the iPod software update server could not be contacted or is temporarily unavailable" I've tried all of the troubleshooting options like updating iTunes and windows but nothing works.

Update Server
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem

Similar Messages

  • Why can't i restore my ipod touch 4th generation

    why can't i restore my ipod touch 4th generation

    Connect the iPod to your computer and restore via iTunes
    iTunes: Restoring iOS software

  • Why can't I restore my ipod touch version 2?  Error 1604?

    How can I restore my Ipod Touch, version 2, ios 4.2.1?  I tried to do an original restore from ITunes.  It erased all of my files.  The Ipod now sits there with a screen suggesting to plug it into ITunes.  It is plugged in!  Itunes doesn't even recognize it as a "device".
    I was able to repeat the process several times, by unplugging it, re-starting ITunes, and re-running the original restore.
    I got the following message, "The Ipod could not be restored. An unknown error occurred (1604)."  I went to the "More Information" section, but none of the suggestions applied to me.
    In this condition it is totally unusable!

    Error 1604
    This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
    If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
    Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
    Restore and wait for the error.
    When prompted, click OK.
    Close and reopen iTunes while the device remains connected.
    The device should now be recognized in Recovery Mode again.
    Try to restore again.
    If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.

  • Why can't I restore my ipod touch?

    My ipod is still on the screen that shows the ipod needs to connect toitunes when i connect it to restore it won't connect to itunes

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • HT204387 Why can I not detect my iPod touch on my ipad Bluetooth search

    I am trying to search my Bluetooth iPod touch gen 5 on my ipad3 I cannot find it. Please help.

    Bluetooth on iOS devices is used to connect certain keyboards, speakers and headphones. It is not set up to connect two iOS devices together except for a few limited thing like photo beaming in iPhoto for iOS.

  • Why can't I restore my Ipod touch 4G?

    I've never had this problem for over a year. Now, it becomes worst, can't sync, put music, movie, picture anymore. So I tried to restore it and update it, but it wont let me.
    Please help

    Dear Philly_Phan.....maybe he's had the same problem as me....three months of a 4g i-Touch 64gb, everything nice, along comes iOS5, Apple tells us to update...then managing to download from an external source by holding down the shift key (nice folks on theese Apple Communities really trying to help) from there to Error 13019, and doing something in the "hosts" of my computer, then coming up with Error 3194, solved by going to jeiboy.com (more help from nice Coomunity Member) then going to firmwareumbrella.com (downloading tiny umbrella) then coming up with Error 1604, then being advised by another nice person in this Apple Community to go to hotfile.com and put my device into DFU mode.....at which point I realised this product is inherently faulty and gave up......surely when you buy an iPod Apple cannot assume that it is your idea of fun to spend hours and hours in front of a comuter screen looking for solutions to the problems their shoddy workmanship/software has created? I'm giving up on these useless things.........and I am sure it is not just because I am impatient, the onus on the purchaser to fix their own problems is just too great. Unfortunately I don't live or work in a country that has Apple Shops or "Genius Bars", and Apple doesn't even recognise the countries I live and work in on their drop downs even if I wanted to pay for advice....which I don't htink I should do for a product that cost usd 800 and is only about 6 months old.
    Good luck to the Phillies, but I can no longer call myself an Apple_Phan.....this product has just given me too many headaches, and the p[roduct support is as good as non-existent from the folks making all the profit..... or have I missed osmething? Is th eIPod Touch only for computer geeks with broadband and no social life?
    Cheers and Enjoy!
    Nick

  • I can not restore my Ipod touch keep getting a 1611 code

    Need help ..can not restore my Ipod touch I keep getting a code 1611

    If you are using a Windows based computer, disable a/v software and turn off the Firewall.
    Disable antivirus software
    Turn Windows Firewall on or off

  • Why can't I update my ipod touch to the iOS 4.3?

    Why can't I update my ipod touch to the iOS 4.3?
    I try to update my ipod touch 4th gen. to the new iOS 4.3 software and the thing loads and after the 7-8 minutes or so, when it says "processing file" a pop up says that the network connection has timed out, and to check my network settings. I've tried several different times and get the same result. My wi-fi is working with all three bars and my computer is also connected to the internet. I've tried restoring it but it says I have to get the new software and then I get the same result( this time ipod not restored).... What's going on with my ipod? Anyone help?

    I AM NOT RESPONSIBLE IF ANYTHING GOES WRONG. THIS IS AT YOUR OWN RISK.
    Hi,
    Have you tried to see if you have the newest version of iTunes? Also, it may help if you try the following steps.
    Download iOS from a third-party website (i reccomend http://whited00r.com/) (as this is a full operating system, it is a big download and may take time on a slow internet connection)
    Unzip the file.
    After unzipping, you should now have a .ipsw file.
    Open iTunes
    Connect your device and make sure you take a back-up of it first (if you don't all your data will be erased)
    Now, while pressing the Restore button, hold down the Alt key (for Mac) or the Shift key (for Windows).
    You should now have a window open asking you to choose a file.
    Choose the file you just downloaded from whited00r.com
    Press OK
    It should start replacing your current OS to the new one.
    When this finishes, your device will restart
    Click restore from (whatever your old device was called)
    It will put back all your apps and information
    I AM NOT RESPONSIBLE IF ANYTHING GOES WRONG. THIS IS AT YOUR OWN RISK.

  • Why can i Not reset my ipod 4g to 6.0?

    Why can i Not reset my ipod 4g to 6.0?

    Apple does not support iOS downgrades.
    The current version for the 4th generation iPod Touch is iOS 6.1.5

  • HT5262 I can see my old backups in icloud why can I not restore them to my phone they do not appear as an option when I click on restore

    I can see my old backups in icloud why can I not restore them to my phone they do not appear as an option when I click on restore

    Hi, Samanthacarol.
    If you are able to see the backup file in iCloud but unable to restore from the backup, then the article below will explain the solution. 
    iOS: Unable to restore from backup of a newer device
    http://support.apple.com/kb/TS3682
    Cheers,
    Jason H. 

  • I can not restore my iPod Touch 3rd

    Hi, I am trying to restore my Ipod Touch 3rd, but when the restoration is about 99% it stops and no more finish, someone may help me?
    Message was edited by: xitis

    Welcome to the discussions,
    did you make sure your security software does not block access to the Apple servers during the restore process.
    http://support.apple.com/kb/TS3125

  • Why ITunes do not recognize my iPod Touch

    Hi everybody!
    I have an IPod Touch and for some weeks, I have big problems with ITunes I can not solve.  Let me explain:
    Initially, it worked fine.  Then one day, decided that ITunes does not recognize my IPod Touch, more precisely it do not read more.
    When I plug my IPod Touch, ITunes tries to read it and then a message appears saying: «ITunes can not read the contents of the IPod xxxx».  Then they told me to restore my IPod to restore the original settings, I tried but it did not work either because after a while a message appears telling me that my internet connection failed while yet it works!!?!!
    Then I tried to solve the problem in the tab «Help» ITunes under «establish a diagnosis» and then the test tells me that there is no IPod detected while my IPod is plugged and recognized in Windows Vista.  It tells me: «ITunes could not connect to the IPod xxxx because the record is missing the match.» What does that mean??
    I also tried everything in the Apple support and nothing worked.  My IPod ans ITunes are up to date.  I even uninstalled ITunes and any Apple product for the reinstalled everything but it still does not work.
    Does anyone can help me??
    I confess that I am discouraged and frustrated.
    Thank you in advance!
    Zazzz
    P.S. Sorry for my English.... I'm French, but I try to speak English for speak with you!
    Bonjour tout le monde!
    J'ai un IPod Touch et depuis quelques semaines, j'ai de gros problèmes avec ITunes que je n'arrive pas à résoudre.  Je vous explique:
    Au départ, tout fonctionnait bien.  Puis un jour, ITunes a décidé qu'il ne reconnait plus mon IPod Touch, plus précisémment il ne le lie plus.  Lorsque je branche mon IPod Touch, ITunes essaie de le lire puis un message s'affiche me disant: «ITunes ne peut pas lire le contenu de l'IPod xxxx».  Puis on me dit de restaurer mon IPod afin de rétablir les  paramètres d'origine, ce que j'ai essayé mais ça ne fonctionne pas non plus car après un temps un message s'affiche me disant que ma connexion internet a échoué alors que pourtant elle fonctionne!!?!!
    Puis, j'ai essayé de résoudre le problème dans l'onglet «aide» d'ITunes sous établir un diagnostique et là, le test me dit qu'il n'y a aucun IPod détecté alors que mon IPod est bien branché et reconnu dans Windows Vista.  On me dit aussi: « ITunes n'a pu se connecter à l'IPod xxxx car l'enregistrement du jumelage est manquant».  Qu'est-ce que ça veut dire??
    J'ai aussi tout essayer dans le support d'Apple et rien n'a fonctionné.  Mon IPod et ITunes sont à jour.  J'ai même désinstallé ITunes et tout les produit Apple pour tout réinstallé mais ça ne fonctionne toujours pas. :-(
    Est-ce que quelqu'un peut m'aider??!! 
    J'avoue que je suis découragée et frustrée.
    Merci d'avance!
    Zazzz

    Refer to this article:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538

  • HT201210 Why can't I restore my ipod

    I can't restore my ipod touch. Why can't I connect to server

    Have you looked here
    iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

  • My Itunes will not restore my ipod touch 4g.

    It comes up with an error 21. I have gone through all of the "Fixes" On the itunes support page but none have resolved my issue. I have run a diagnostics and have uploaded the script to this question. Thankyou!
    My ipod is currently in recovery mode, so the device connection status of the diagnostic cannot read my ipod.
    I have recentley been trying to downgrade my ipod from 6.3.1 to 6.0 But that failed, it restored correctly then but not now...
    Help would be much appreciated.
    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
    TOSHIBA Satellite C850
    iTunes 11.1.0.126
    QuickTime 7.7.3
    FairPlay 2.5.16
    Apple Application Support 2.3.6
    iPod Updater Library 11.1f5
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 7.0.0.117
    Apple Mobile Device Driver 1.64.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 00B0BA680B2180C0
    Current user is not an administrator.
    The current local date and time is 2013-09-29 10:42:33.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    Advanced Micro Devices, Inc., AMD Radeon HD 7610M
    **** External Plug-ins Information ****
    No external plug-ins installed.
    Genius ID: 92220d976ab0b8c63c0177f32ea11f2a
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name:        {02C24225-8DAA-4B64-AEF8-F99B768163DF}
    Description:            Microsoft Virtual WiFi Miniport Adapter
    IP Address:             0.0.0.0
    Subnet Mask:          0.0.0.0
    Default Gateway:    0.0.0.0
    DHCP Enabled:      Yes
    DHCP Server:        
    Lease Obtained:     Thu Jan 01 10:00:00 1970
    Lease Expires:       Thu Jan 01 10:00:00 1970
    DNS Servers:        
    Adapter Name:        {361C1EDB-11BC-4243-BB9B-5572948DA81C}
    Description:            Realtek PCIe FE Family Controller
    IP Address:             0.0.0.0
    Subnet Mask:          0.0.0.0
    Default Gateway:    0.0.0.0
    DHCP Enabled:      Yes
    DHCP Server:        
    Lease Obtained:     Thu Jan 01 10:00:00 1970
    Lease Expires:       Thu Jan 01 10:00:00 1970
    DNS Servers:        
    Adapter Name:        {C44FCF69-BA8C-4927-9EF6-BC8A02EE6A5B}
    Description:            Realtek RTL8723AE Wireless LAN 802.11n PCI-E NIC
    IP Address:             10.0.0.57
    Subnet Mask:          255.255.255.0
    Default Gateway:    10.0.0.138
    DHCP Enabled:      Yes
    DHCP Server:         10.0.0.138
    Lease Obtained:     Sun Sep 29 10:16:28 2013
    Lease Expires:       Sun Sep 29 11:16:28 2013
    DNS Servers:         10.0.0.138
    Adapter Name:        {4776229F-6D63-4E3E-9916-CDAD17D16E56}
    Description:            Hamachi Network Interface
    IP Address:             25.171.215.221
    Subnet Mask:          255.0.0.0
    Default Gateway:    25.0.0.1
    DHCP Enabled:      Yes
    DHCP Server:         25.0.0.1
    Lease Obtained:     Sun Sep 29 10:37:51 2013
    Lease Expires:       Sun Sep 29 10:42:06 2013
    DNS Servers:        
    Active Connection: LAN Connection
    Connected:             Yes
    Online:                    Yes
    Using Modem:        No
    Using LAN:             Yes
    Using Proxy:           No
    Firewall Information
    Windows Firewall is on.
    iTunes is NOT enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was unsuccessful.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    Last successful iTunes Store access was 2013-09-29 10:38:34.
    **** Device Connectivity Tests ****
    iPodService 11.1.0.126 (x64) is currently running.
    iTunesHelper 11.1.0.126 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    Universal Serial Bus Controllers:
    Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26.  Device is working properly.
    Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D.  Device is working properly.
    Intel(R) USB 3.0 eXtensible Host Controller.  Device is working properly.
    No FireWire (IEEE 1394) Host Controller found.
    Most Recent Devices Not Currently Connected:
    iPod touch (4th generation) running firmware version 6.1.3
    Serial Number:       CCQFT4MCDCP7
    iPhone 4S running firmware version 5.1.1
    Serial Number:       DNPH8QYBDTD1
    iPad 2 running firmware version 5.1.1
    Serial Number:       DMPJ1QF5DFHW
    **** Device Sync Tests ****
    No iPod, iPhone, or iPad found.

    FIXED!!!
    http://www.youtube.com/watch?v=wmVKSQko4xA
    WATCH AND DO!!!

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    Why can i not up date my ipod 4th gen keeps timeing out inernet  connection woking fine.

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