Why can i not restore my phone from icloud?

I had my i phone 4s stole about a month ago and i got my replacement from my insurance this week.
The problem is, when i'm trying to set up the phone and asked if i want to restore from icloud back up, it searches and says there is no back up available. But when i log in to icloud on the phone (i continued setting up as new phone) i can see my last back up as "30.10.12".
How can i restore my phone??

If the device you are trying to restore is running an older version of iOS than the one you backed up, you'll have to update it to the latest iOS before the backup will be available to restore from (see http://support.apple.com/kb/TS3682).  If that's the case, update your device, then go to Settings>General>Reset, tap Erase All Content & Settings, then go back through the setup screens again and see if your backup is now visible.

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