Why can I not send e-mails from my e-mail account? I can receive e-mails. Not an iCloud account. It is a Bell Aliant account.

Why can I not send e-mails from my e-mail account? I can receive e-mails. It is not an iCloud account it is a Bell Aliant account. An account I pay for.
This is the second time in three months this has occurred. Bell Aliant suggested I contact Apple directly as the only option is to remove my e-mail account and reconfigure it. This will mean losing all my files. These files are very important as my account is a business account.
Bell Aliant thought perhaps it is an Apple problem and that Apple may better be able to remedy the situation without me losing my e-mail files.

Sorry ?
An Internet email provider losses all your Mail and it's Apple's fault ??
Did they explain how the app managed to delete all of your mail and then not even let you have access ?
If that was the case the app should still be able to access the empty folders.
I know there is often blame and counter blame in these situations but there are limits.
9:50 pm Friday; April 10, 2015
 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

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**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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 Cheers, Tom

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